Food/Drink Runner Full-Time Naperville

Job Description

Job Description

Fun and fast paced, join the “Hospitality Support Team” as a food/drink runner in a position that helps make each shift feel smooth and efficient. 

The “Hospitality Support Team” includes the host, food runner/drink runner, barista, and busser roles. Hospitality Support Team members will enhance the guest experience by supporting the front of house servers to make and deliver drinks, deliver food, accommodate guests coming in, clear tables, keep the dining area clean and organized, etc.

At Egg Harbor, we are committed to building an ever-growing base of regular customers in the communities that we serve. We do this by maintaining our standard of excellence, providing a warm and family-friendly atmosphere, and serving a wide variety of food. As part of our team, you will be integral in our goal. When asked “Where should we go to eat?” We want Egg Harbor to be the first and unanimous answer. You are integral in us achieving this goal. You will work as part of a team, having new and inspiring interactions with guests and team members alike daily. All this leading to both you and our customers leaving Egg Harbor every day feeling fulfilled, accomplished, and excited to return tomorrow.

Shifts start and end early, so you’ll never work at night.  Scheduling is generally flexible if you understand that our busiest days are on the weekends and holidays.  We are closed on Thanksgiving and Christmas Day. 

If you are someone who enjoys working in a team-oriented environment, is responsible, trustworthy, prompt, reliable, and self-motivated, then you would be a great fit for the Egg Harbor Café Team.

In the role of food/drink runner, your job responsibilities would be (but not limited to):

• Ensure the efficient flow of food and drink orders from the wait staff to the kitchen
• Check receipts and assemble the order for the guest
• Ensure orders are being prepared with the correct priority and alert management to quality issues or long wait times
• Ensure that the food and drink presentation is fresh and up to quality standards
• Assist in the final plate or drink presentation (e.g. adding condiments and/or toppings)
• Check dishes/drinks before delivery for accuracy, presentation, and temperature
• Deliver orders quickly to customers to maintain fast service
• Communicate important information to the kitchen and the wait staff (e.g. when a customer has a particular request)
• Keep Runner/Expo area clean and well stocked
• Eliminate obstacles in service, food preparation lines, or dishwashing
• Inspect the premises according to quality and sanitation standards, and assist in cleaning
• Maintain working area is safe and clean; sweep/mop as needed
• Handle complaints from customers to preserve the restaurant’s reputation of providing excellent customer service
• Support other tasks as needed (i.e., organizing and bagging to-go orders)
• Perform other related duties as assigned
• Perform opening/closing and on shift side work and maintenance properly

Perks of the Job:

Flexible schedule, holiday bonus, PTO, employee scholarship program, meal discounts, shifts end early (restaurant closes at 2pm), family owned (never franchised), employee assistance program, etc