Technical Installation Support Manager Job

Primary location: Gilberts, Illinois Relocation offered: No Employment status: Full-Time Travel: 26%-50% Non-compete: No The estimated base salary range for this role is $91,500 to $137,260 per year. Individual pay is based upon location, skills and expertise, experience and other relevant factors. What Does It Mean to Work at Turf Design It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company. By joining us, you'll have the opportunity to make the most of your potential. Benefits A comprehensive benefits package including medical, dental, prescription drug, life insurance, 401(k) match, long‑term disability coverage, vacation and sick time, product discounts, and more. Personal development opportunities to grow your career based on your strengths and interests. A casual work environment with recognition programs, service awards, a fitness center, and a lunch‑time café. A culture that balances individual achievement with teamwork and collaboration, drawing on each other's strengths. Role Overview Reporting to the General Manager, the Technical Services Manager ensures the successful field execution and long‑term performance of Turf and AS products by providing expert installation support, technical guidance, and field remediation for both standard and complex applications. Through hands‑on problem solving, collaboration with internal teams and external partners, and delivery of installation best practices and training, the role reduces installation risk, improves field quality outcomes, and supports customer satisfaction while upholding Armstrong’s standards for workmanship, safety, and product integrity. What’s In It For You Influence best practices across contractors, distributors, and partners. Collaborate cross‑functionally with engineering, quality, and operations. Build strong industry relationships and become a trusted advisor. What You’ll Do Provide technical consultation and hands‑on field support to internal teams and external customers to ensure proper installation, performance, and long‑term durability of Turf and AS product lines. Engage distributors, contractors, architects, and designers to support correct installation techniques, resolve constructability challenges, and influence adherence to best practices; review and interpret drawings and specifications to validate installation requirements. Support and lead field remediation efforts on‑site and remotely, documenting activities, tracking outcomes, and reporting field metrics; collaborate with Turf, quality, engineering, and operations to identify trends and drive corrective actions. Support non‑standard and custom field applications, including complex ceiling and wall systems, by advising on installation strategy, adapting standard methods, and validating solutions. Perform and oversee refinishing, field modifications, and corrective work utilizing advanced detail carpentry and commercial ceiling and wall installation skills; contribute to troubleshooting, mockups, installation evaluations, and root cause analysis. Participate in and support field remediation discussions and negotiations by providing technical insight and practical solutions that enable timely and effective resolution. Develop and maintain relationships with key industry partners; understand customer challenges and deliver installation training and guidance to improve field execution, reduce rework, and enhance product performance. Cross‑Functional Collaboration Work closely with project management, sales, product engineering, quality, and operations to investigate and resolve customer complaints, field issues, and manufacturing claims. Represent Turf in the field with professionalism, craftsmanship, and sound judgment, serving as a trusted technical resource and reinforcing commitment to customer satisfaction. Support internal and external training efforts by demonstrating installation best practices and product application expertise in contractor‑ and customer‑facing environments. Coordinate with other company business units to align processes, share field insights, and promote consistent installation standards and best practices across the Armstrong family of companies. What Will Make You Successful Strong verbal and written communication skills, with the ability to interact professionally and effectively with internal teams, customers, and external partners. Demonstrated customer service focus, maintaining a professional, courteous, and solutions‑oriented approach in both phone and in‑person interactions. Excellent organizational, time‑management, and prioritization skills, with strong attention to detail and the ability to manage multiple assignments simultaneously. Proven ability to work independently while collaborating effectively across functional teams to resolve issues and achieve objectives. Strong problem‑solving, analytical, and critical‑thinking skills, with the ability to adapt to changing conditions and exercise sound judgment in time‑sensitive or sensitive situations. Technical aptitude with the ability to interpret drawings, specifications, and installation documentation; capable of clearly documenting findings, actions, and outcomes. Proficiency in Microsoft Office applications and general business software. Ability to deliver practical guidance and training to customers, contractors, and internal teams in a clear and confident manner. Demonstrated reliability, flexibility, and willingness to support business needs, including travel and work outside of standard business hours as required. Commitment to safety, quality workmanship, and professional conduct in field‑based environments. Work Environment Office Environment – Professional office setting with standard office equipment; no PPE required. Plant Environment – Manufacturing setting; requires PPE such as hard hat, safety glasses, earplugs, steel toe/composite boots, and fall protection. Jobsite Environment – Frequent work in active construction zones; requires high‑visibility vest, gloves, safety glasses, earplugs, steel/composite toe boots, and fall protection when operating lifts. Qualifications Associate’s degree or technical certification in construction management, architectural technology, carpentry, building systems, or a related technical field preferred; equivalent relevant field experience may be considered. High School Diploma/GED required. Minimum 5 years of progressive experience in commercial construction, architectural products, ceiling and wall systems, or a related field environment, including hands‑on installation support and field problem resolution. Demonstrated experience supporting or leading field installations, remediation, refinishing, or corrective work within commercial interior or architectural systems preferred. Experience working directly with contractors, installers, distributors, architects, or designers in a customer‑facing or technical advisory capacity preferred. We are committed to engaging a diverse, purpose‑driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at awi‑talent‑View email address on click.appcast.io. #J-18808-Ljbffr Armstrong World Industries