Maintenance Technician II

Job Description

The purpose of the Engineering Department is to maintain the cosmetic appearance and the mechanical/electrical function of all the buildings and grounds in both the interior and exterior of the entire property.

The Tech II individual must familiarize themselves with Hilton Grand Vacations Standard Operating Procedures in addition to OSHA standards and Hilton Grand Vacations Safety Handbook, this individual must also display the flexibility to deal with ever-changing situations as it pertains to guest, owners, associates, and workload.


In addition, this position requires basic knowledge and troubleshooting skills in the Electrical, HVAC, Plumbing and Appliance repair fields.

What will I be doing?

• Perform maintenance services for both external and internal customers.
• Responsible for maintaining proper working relations within the department and with other operating departments on property.
• Monitor the physical condition of the units and the resort and correct unsafe conditions.
• Maintain accurate records for work orders/preventive maintenance, safety, repair/replace of major equipment, inventory of parts and supplies.
• Diagnose and perform maintenance/repairs on A/C and heating, electrical and plumbing systems, carpentry, painting, water and sewer lines, stairs, gates, fences, patios, railings, gutters, ceiling fans, appliances, pool, amenities, landscaping, hardscape, locks and safety devices and other typical resort repairs.
• Ability to address the concerns and maintenance needs of the guests and associates in a friendly and professional manner.
• Ability to use hand and power tools.
• Ability to climb and work on ladders up to 20 feet in height.
• Ensure that all modes of property transportation are operating properly.
• Complete work orders, preventive maintenance, and daily projects reported by engineering management, front desk, or otherwise assigned during the shift.
• Daily logs must be filed in logbook, and work orders must be placed on proper hook.
• Ensure the satisfaction of all guests by providing quick and satisfactory service to owners and guests.
• Carry out all requests from management necessary to provide 100% customer satisfaction within the associate's ability.
• Abide by all company and engineering policies and procedures.
• Follow all safety procedures when performing duties.
• Responsible for identification and/or repair of any safety hazards.
• Responsible for learning and meeting all necessary engineering requirements for future growth in the department.
• Must have schedule flexibility to accommodate a 7-day work week and be willing to be on 24-hour call as needed. Must be flexible to work first, second or third shift.
• Must be willing to abide by policies as stated in the HGV Employee Handbook.
• In addition, this position requires basic knowledge and troubleshooting skills in the Electrical, HVAC, Plumbing and Appliance repair fields.

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Requirement s

• High School Diploma, GED and/or Trade School Certification required.
• 3-5 years' experience in trade specific hotel maintenance.
• Extensive knowledge of electrical, HVAC, plumbing, mechanical equipment, carpentry, painting, appliances, flooring, and general building maintenance.
• Must also be familiar with state/county building code regulations. Must hold professional certifications per resort needs.
• Must have excellent inter-personal skills when dealing with guests, associates, and the general public.
• Must be able to learn and adapt to a fast-paced environment.
• Must have follow through process on short-term and long-term projects.
• Be a self-starter and able to work independently.
• Ability to address the concerns and maintenance needs of our guests and associates in a friendly and professional manner.
• Possess a team player attitude and able to take direction from Engineering Manager.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We offer reasonable accommodation for individuals with disabilities during the application and interview process, job functions, and other employment benefits.

Responsibilities

What will I be doing?

You would maintain the guestrooms, public spaces, and back of the house areas. Your primary focus would be on guest relations and problem resolution, ensuring an attractive and well-maintained property. You would work well with customers and staff members and perform tasks to the highest standards.

• Perform maintenance services for both external and internal customers.
• Responsible for maintaining proper working relations within the department and with other operating departments on property.
• Monitor the physical condition of the units and the resort and correct unsafe conditions.
• Maintain accurate records for work orders/preventive maintenance, safety, repair/replace of major equipment, inventory of parts and supplies.
• Diagnose and perform maintenance/repairs on A/C and heating, electrical and plumbing systems, carpentry, painting, water and sewer lines, stairs, gates, fences, patios, railings, gutters, ceiling fans, appliances, pool, amenities, landscaping, hardscape, locks and safety devices and other typical resort repairs.
• Ability to address the concerns and maintenance needs of the guests and associates in a friendly and professional manner.
• Ability to use hand and power tools.
• Ability to climb and work on ladders up to 20 feet in height.
• Ensure that all modes of property transportation are operating properly.
• Complete work orders, preventive maintenance, and daily projects reported by engineering management, front desk, or otherwise assigned during the shift.
• Daily logs must be filed in logbook, and work orders must be placed on proper hook.
• Ensure the satisfaction of all guests by providing quick and satisfactory service to owners and guests.
• Carry out all requests from management necessary to provide 100% customer satisfaction within the associate's ability.
• Abide by all company and engineering policies and procedures.
• Follow all safety procedures when performing duties.
• Responsible for identification and/or repair of any safety hazards.
• Responsible for learning and meeting all necessary engineering requirements for future growth in the department.
• Must have schedule flexibility to accommodate a 7-day work week and be willing to be on 24-hour call as needed. Must be flexible to work first, second or third shift.
• Must be willing to abide by policies as stated in the HGV Employee Handbook.
• In addition, this position requires basic knowledge and troubleshooting skills in the Electrical, HVAC, Plumbing and Appliance repair fields.

Qualifications

Requirement s

• High School Diploma, GED and/or Trade School Certification required.
• 3-5 years' experience in trade specific hotel maintenance.
• Extensive knowledge of electrical, HVAC, plumbing, mechanical equipment, carpentry, painting, appliances, flooring, and general building maintenance.
• Must also be familiar with state/county building code regulations. Must hold professional certifications per resort needs.
• Must have excellent inter-personal skills when dealing with guests, associates, and the general public.
• Must be able to learn and adapt to a fast-paced environment.
• Must have follow through process on short-term and long-term projects.
• Be a self-starter and able to work independently.
• Ability to address the concerns and maintenance needs of our guests and associates in a friendly and professional manner.
• Possess a team player attitude and able to take direction from Engineering Manager.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We offer reasonable accommodation for individuals with disabilities during the application and interview process, job functions, and other employment benefits.