Patient Care Manager /Customer Service

Customer Service Representative – Miami, FL. In this role you will handle patient scheduling, multi‑phone line service, data collection, insurance verification, payment collection, and serve as liaison between patients and clinicians. Responsibilities Handle patient scheduling, appointments, multi-phone line Gather new patient data; keep track of all patient referrals Disseminate information to patients; act as a go‑between for patients and physicians Send and keep a log of all reports sent to doctors Collect all payments; insurance verification Collect/open mail; distribute mail to proper areas/people Send benefits paperwork to billing companies Handle all scheduling and ensuing communication Answer phones, act as a patient liaison, answer any questions from potential or current patients Schedule patients; coordinate evaluations, re‑evaluations, appointment reminders and cancellations Collect new patient intake information; track all clinic referrals Fax reports to physicians; keep a log of incoming reports Verify insurance and track insurance‑covered visits; take copayments Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company Communicate with the office manager and clinicians about scheduling/patient arrival Required Skills High school diploma or equivalent Valid driver’s license and reliable transportation Great communicator and multitasker, detail‑oriented Positive attitude, good work ethic, integrity and empathy toward people that are in pain H.S. graduate or GED certificate Up‑to‑date driver’s license and a dependable vehicle Excellent at handling details, communicating and multitasking Great demeanor, strong integrity and compassion #J-18808-Ljbffr Fyzical - Little River