Services Director

At KenCrest, we believe every individual has the right to live a full and meaningful life with the freedom to choose where they live, who they live with, and how they want to live. As the Services Director, you will play a critical role in bringing this vision to life. In this leadership role, you will oversee regional services, teams, and external partners to drive person‑centered outcomes for the individuals we support. You will ensure services are delivered effectively and aligned with identified goals by leveraging data, analyzing performance trends, and implementing continuous improvement strategies. You will lead multiple service locations, maintaining high‑quality standards while ensuring individuals receive the support they need to thrive. Your ability to balance operational oversight with a commitment to person‑centered care will be key to success. As a direct supervisor to Program Managers and Assistant Program Managers, you will provide coaching, accountability, and development to ensure strong performance and alignment with KenCrest’s mission. Some of the key job responsibilities include: Execute day‑to‑day operations across multiple locations and services, ensuring effective delivery of Residential, Community Participation, Meaningful Day, and Home & Community‑based Programs. Set competency priorities for managers, assistant managers, and staff, ensuring training meets regulatory and agency requirements. Represent KenCrest at provider meetings and stakeholder events, maintaining a strong presence to monitor and ensure service quality. Coach and develop managers and staff, ensuring alignment with KenCrest’s culture and values. Establish a collaborative, high‑performing team with regional staff and shared support services, ensuring smooth information flow and effective decision‑making. Work with leadership and recruitment to develop and implement staff recruitment and retention strategies. Manage program budgets, control staff overtime, and monitor expenses to remain within allocated budgets. Ensure monthly billing, attendance submissions, and financial reconciliations, including credit‑card approval, are completed accurately and on time. Use management tools to ensure agency process compliance and lead preparation for regulatory obligations. Collaborate on corrective action plans, track performance data, and monitor competency priorities to ensure success. Track outcome goals and KPIs, capturing data to assess home, staff, and financial performance. Assist in analyzing performance data, identifying areas for improvement, and ensuring data‑driven decisions. Travel frequently to community homes and other external locations; regular travel between work sites and within the community is mandatory. Follow a Monday‑through‑Friday schedule with an on‑call weekend rotation and flexibility for program emergencies on weekends and evenings as needed. Minimum Qualifications Bachelor’s degree in human services or a related field required; master’s degree preferred. Minimum of six (6) years of IDD residential management experience at the director level required. Demonstrated knowledge of all Connecticut (CT) regulatory processes required. Valid driver’s license with an acceptable motor‑vehicle record required. Driver’s license, insurance, and registration aligned with state of permanent residence. KenCrest is an Equal Opportunity Employer. #J-18808-Ljbffr