Inside Sales Representative - Mid-Market Inbound

Inside Sales Representative (ISR) Inbound

The Inside Sales Representative (ISR) Inbound is responsible for managing and converting inbound leads into new business. This role owns the end-to-end sales cycle, from lead response and qualification through demonstration, closing, and onboarding. The ISR engages prospects via phone, email, and virtual channels, delivering consultative solutions while meeting or exceeding sales targets. Work in-person at the sales hub 5x per week.

Responsibilities

• Own the full sales cycle for mid-market inbound leads from qualification through close
• Respond quickly to inbound inquiries and conduct structured discovery to identify customer needs
• Deliver tailored virtual presentations and product demos to decision-makers
• Apply consultative selling to position solutions and drive value-based conversations
• Manage a consistent pipeline, including opportunity progression, forecasting, and CRM updates
• Meet or exceed revenue targets, conversion rates, and sales activity expectations
• Collaborate with implementation and service teams to ensure smooth client onboarding
• Project a positive image in representing Paychex to clients and the community.

Qualifications

• H.S. Diploma - Required
• Bachelor's Degree - Preferred
• 1 year of experience in or related sales experience.
• 2 years of experience in sales/selling.
• Sales - Preferred
• Forecasting - Preferred
• Problem Solving - Preferred
• Professionalism - Preferred
• Inside Sales - Preferred
• Sales Prospecting - Preferred
• Marketing - Preferred
• Paychex - Preferred
• Sales Management - Preferred
• Sales Strategy - Preferred
• Customer Relationship Management - Preferred
• Salesforce - Preferred
• Go-to-Market Strategy - Preferred
• Sales Optimization - Preferred
• Self-Starter - Preferred

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.