Restaurant Manager

Restaurant Manager The Restaurant Manager’s role is to elevate the level of customer service at their restaurant, including phone greeting, dining room experience, window and delivery. The manager achieves this through training, coaching and holding associates accountable to standards and processes. Responsibilities Interacts with guests enthusiastically Identifies and removes service barriers Ensures the team delivers all elements of High 5 Service Serves guests within Promise times Ensures orders are delivered accurately Listens attentively to guests Utilizes Zone Management Systems to ensure shift execution (pre/post‑shift checklists, game plans, and dough plans) Understands and coaches the principle drivers for People, Promise and Prosperity in each zone Communicates with and supports other Zone Managers for effective transition and operating results Models performance standards in all zones (primary responsibility is to direct and coach; secondary is to assist) Anticipates the needs of the guests at all access points Takes personal responsibility and ownership for managing a zone to deliver Quality, Service and Prosperity Ensures staffing levels are optimal during all volume periods Manages food, labor and costs through training and coaching Performs all product‑planning procedures Acts in a timely and decisive manner to adjust staffing for business volume changes Controls food cost components of waste, prep, weights, portioning and theft during shifts Demonstrates and enforces operating norms such as uniform policies, timeliness, safety procedures, etc. Acts as a coach and mentor to hourly associates Executes plans to improve team satisfaction based on Associate Survey and retention measurements Knows, enforces and educates Associates on all applicable labor laws Contributes to the team morale by displaying enthusiasm and commitment by word and action Completes assigned shift paperwork Opens and/or closes the restaurant with proper administrative procedures Trains and enforces correct cash control procedures Qualifications Education: High school diploma or equivalent Experience: Management experience preferred Knowledge, Skill and Abilities (KSA’s): Dealing with ambiguity – can effectively cope with change, act without the total picture, and remain calm when things are uncertain. Timely decision making – makes decisions in a timely manner, even with incomplete information and tight deadlines. Decision quality – makes good decisions based on analysis, wisdom, experience and judgment, achieving accurate solutions. Functional/technical skills – possesses functional and technical knowledge to perform the job at a high level. Integrity and trust – widely trusted, presents the unvarnished truth, keeps confidences, admits mistakes and does not misrepresent themselves for personal gain. Informing – provides the information people need to do their jobs and feel good about being a member of the team, unit, and organization, and provides it in a timely manner. Planning – accurately scopes tasks and projects, sets objectives and goals, breaks work into steps, develops schedules, and assigns tasks. Priority setting – focuses on important priorities, quickly zeroes in on critical tasks, eliminates roadblocks, creating focus. Process management – knows how to organize people and activities, simplifies complex processes, measures performance, and finds opportunities for synergy. Time management – uses time effectively and efficiently, concentrates on important priorities, and achieves more in less time. Physical Requirements Must be able to safely and successfully perform essential functions, meeting qualitative and quantitative productivity standards. Ability to lift up to 50 pounds. Benefits Quarterly performance bonus PTO, sick days and holiday pay 401k plan Supplemental health insurance Meal plan #J-18808-Ljbffr Workstream