Manager of Hospice Clinical Operations

Manager of Hospice Clinical Operations

As a Manager of Hospice Clinical Operations, you'll lead a compassionate team dedicated to delivering exceptional care to our hospice clients and their families. You'll oversee the day-to-day clinical operations, ensuring every element of our services aligns with Vivie's commitment to excellence, regulatory compliance, and whole-person care.

As a Manager of Hospice Clinical Operations, you will:

Lead & Manage Clinical Operations

• Oversee the delivery of high-quality, patient-centered care provided by the Interdisciplinary Team (IDT). Ensure compliance with corporate policies, billing standards, and federal and state regulations.

Team Supervision & Utilization

• Supervise field and office staff, ensuring case load assignments are managed effectively based on acuity, geography, and staffing capacity. Monitor team performance to meet clinical benchmarks and optimize productivity.

Referral & Admissions Coordination

• Partner with the Clinical Team Assistant to manage new referrals, complete chart assessments, determine hospice eligibility, and oversee timely Face-to-Face visits and documentation.

Collaboration & Quality Assurance

• Work cross-functionally with Quality & Compliance, Training & Education, and Human Resources to drive clinical outcomes, improve CAHPS and PEPPER scores, and support a culture of continuous improvement.

Physician Communication & Documentation

• Maintain consistent communication with the Hospice Medical Director and Physician Designees regarding new admissions, Certifications of Terminal Illness, and medical updates.

Other Duties as Assigned

• The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.

This job also requires:

• Current RN license in the state of Minnesota.
• Bachelor's degree preferred.
• Minimum one year of hospice experience preferred.
• CPR certification (within 6 months of hire).
• Valid driver's license and access to insured personal vehicle.
• Excellent communication skills – both verbal and written.
• Strong understanding of hospice regulations and documentation standards.
• Ability to pass state mandated background checks.
• Physical capability to perform all essential job functions.
• Ability to read, write, and speak English to ensure effective communication with clients, visitors, and families.

Let's grow together—apply now and discover the difference you can make at Vivie!