Guest Experience Associate

Job Description

Job Description

Why You’ll Love this Guest Experience Associate Job!    
Deliver First-Class Service in a Luxury Hospitality Environment

If you thrive in high-end, fast-paced environments and have a passion for luxury hospitality , guest experience, and personalized service, Go Rentals is the place for you. Join us as a Guest Experience Associate, also known as a Carcierge in Napa, CA, and become part of a team known for delivering white-glove service to private aviation guests, high-profile travelers, and luxury clientele!

The Guest Experience Associate - Carcierge is the face of Go Rentals, a guest-facing luxury hospitality role responsible for delivering five-star, personalized service at every touchpoint of the rental journey. Operating from premier airport, FBO, hotel, and resort locations across the country, this position serves as the trusted point of contact for high-net-worth guests, traveling executives, and aviation partners, ensuring every interaction reflects Go Rentals’ commitment to elevated guest experiences, refined attention to detail, and seamless luxury service.

Go Rentals exists to create deep, meaningful relationships with our clients by going that extra mile in the form of unparalleled, customized one-on-one service.

Pay: $20 / hour + earned, unlimited monthly commission!

Why Go Rentals?
When you join our team, you’ll gain:

• A career where you’ll deliver luxury, five-star guest experiences through personalized, one-on-one service
• Competitive pay + unlimited monthly commission to maximize your earnings
• Comprehensive benefits package , including medical coverage, 100% employer-paid dental and vision, and a 401(k) retirement - plus the company covers a significant portion of medical benefits!
• Paid time off , including vacation (with cash-out option), sick time, holidays, and birthday leave
• Employee discounts and lifestyle perks (auto rentals, vehicle purchase program, pet insurance, and View email address on ziprecruiter.com)
• Professional development and training to grow your career in hospitality, service, and sales
• Health and wellness support , including coaching, fitness programs, and maternity resources
• Financial protection and support , including life insurance, disability coverage, and legal/identity protection services
• Additional perks, including travel assistance and a $40 monthly cell phone stipend  

If you’re passionate about working in a high-end, guest-focused environment, Go Rentals is the place to build your career. Join our team as a Carcierge - Guest Services Associate in Napa, CA, and deliver high-touch, first-class service to guests who expect the very best! Responsibilities

• Ensure each and every guest entering the FBO/hotel has an exceptional experience
• Answer incoming guest telephone calls in a courteous and professional manner
• Negotiate rental contracts with guests  
• Open and close rental contracts; ensuring all required client paperwork is complete and accurate
• Respond to and investigate guest inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner  
• Assist all guests with inquiries and concerns in a professional and friendly manner both on the telephone and in person  
• Understand and communicate information regarding Go Rentals products, services, and policies to new and existing clients  
• Ensure that all cars are cleaned by the close of business; wash and detail vehicles as needed  
• Prepare and present vehicles for guest rental; ensuring each vehicle is thoroughly cleaned
• Perform pick‐up and drop‐off service for guests either renting or returning vehicles
• Grow and expand guest base by building and maintaining rapport with key guests, identifying new guest opportunities, and delivering exemplary guest service

Required Skills

• Minimum of a high school diploma or GED equivalent  
• Valid unrestricted driver’s license  
• Must have one to two years of driving experience and be insurable  
• Experience in sales and customer service  
• Must be 21 years of age or older  
• Excellent communication skills  
• Experience in aviation, auto rental, guest services, or hospitality, preferred
• Willingness to travel for extended periods  
• Smartphone/tablet/technology savvy, preferred
• College degree, preferred
• Must be able to speak and understand basic English sufficient to communicate effectively with management, team members, FBO and Hotel Partners, and leads, follow verbal and written instructions, and understand safety protocols.

PAY RANGES:  Pay ranges may vary based on multiple factors, including, without limitation, skill sets, education, shift covered, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel.

EEO STATEMENT: Go Rentals provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  At Go Rentals, we believe in a skills-first approach to recruitment and employment. This means focusing on what you can do and how you can grow, rather than traditional metrics alone. We are committed to anti-exclusionary practices, removing barriers to access, and enhancing opportunities for all individuals based on merit and potential.

AT-WILL EMPLOYMENT DISCLAIMER: Employment with the Company is at-will. This means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

JOB DESCRIPTION DISCLAIMER: This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified at any time based on business needs.

BACKGROUND AND DRUG CHECK NOTICE: Any offer of employment is contingent upon completion of a background check and drug test, conducted in compliance with applicable federal, state, and local laws, including fair chance hiring regulations.  Your skills, experience, and perspective are valuable, and we want to empower you to make your mark here with us.