Instructional Designer

Overview Our mission is to empower independent supply stores with best‑in‑class technology. Think of your local hardware store or mom‑and‑pop nursery—these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1 T of building materials annually using outdated, on‑premises systems. We’re aiming to help them modernize so that they can continue to thrive. Responsibilities You’ll build and own Rundoo’s entire customer education function—starting as a hands‑on IC creating content daily, and growing into the person who defines the strategy, tooling, and systems that scale it as we grow. You’ll own and elevate Rundocs—our customer‑facing documentation library—dramatically raising the quality of what exists today, writing new ones every week, and keeping the full library accurate as our product evolves. You’ll build the multi‑modal implementation library that gets clients live on Rundoo, creating walkthroughs for every core workflow so our Implementation team can send content instead of jumping on a call. You’ll drive self‑serve adoption, with your content directly contributing to our goal of getting 90 % of clients live within 90 days of signing. You’ll build a content system from scratch—there’s no existing library to inherit. You’ll design the process for tracking what needs to be created, updated, and retired as we ship 2–3 features every week. You’ll work shoulder‑to‑shoulder with Product, CX, and Implementation to stay ahead of what’s shipping and make sure clients always have what they need before they need to ask. You’ll measure your impact—tracking content engagement, Fin answer rates, and support deflection to understand what’s working and continuously improve. Requirements You have experience in instructional design, learning & development, or content creation, ideally in a SaaS environment. You are an exceptional writer—you can take a complex product feature and explain it clearly to someone who has never used software like this before. You have hands‑on experience creating training or walkthrough videos using tools like Loom, Camtasia, or similar. You are self‑directed and systems‑oriented—you don’t wait to be told what needs updating; you build lightweight processes to stay ahead of it. You are comfortable working cross‑functionally, gathering input from Product, CX, and Implementation and turning it into clean, usable content. You’re going to work 4 days a week in our office in Redwood City, CA. Preferred Qualifications You’ve worked at a fast‑shipping SaaS company where keeping content current was a real operational challenge. You have experience with help center or knowledge base platforms like Intercom, Zendesk, or similar. You have a portfolio of content you’re proud of—help articles, training videos, or onboarding materials you’ve shipped that actually moved the needle on adoption or support volume. You have experience with e‑learning authoring tools like Articulate Rise or Storyline. You have a background in retail, point‑of‑sale, or vertical SaaS serving small businesses. Interview Process Screening Call (20 min) – a chat with Amanda over the phone to get to know one another. Intro Call (30 min) – a conversation with our Head of Product, Vidhan, to discuss your background, experience creating product or training content, and alignment on role expectations. Take‑Home Exercise (2–3 hours) – you’ll receive a real product spec and demo environment. We’ll ask you to create a piece of documentation or training content you believe would be most useful for customers. Final Round in person, Redwood City (3 hours) – meet several members of the team and walk through your take‑home exercise. We’ll also discuss how you collaborate across product, customer success, and support teams. Chat with Nick, our CEO (15 minutes) Reference Check Offer Benefits Full medical, dental, and vision coverage (100 % of premiums for you, 50 % for dependents) 401K with Betterment Unlimited PTO with 10 company‑paid holidays Daily team lunches for those in office Learning materials and audiobook subscriptions Dog‑friendly office Compensation Range: $90K – $150K #J-18808-Ljbffr SupportFinity™