Parts Counter Specialist

Parts Counter SpecialistASCO Equipment has a career opportunity for a Parts Counter Specialist in Austin (Manor), TX. The Parts Counter Specialists will be responsible for aiding both customers and in-house service technicians in fulfilling their parts needs. The Parts Counter Specialist will coordinate the logistics of ordering/tracking parts and manage inventory with the overall goal to minimize equipment downtime needed to complete repairs and preventative maintenance. The Part Counter Specialists will be responsible for providing superior service while working with customers over the phone and on a walk-in basis.Responsibilities:Provide superior customer service with warm greetings and eagerness to helpAsk questions to accurately identify machine make/model/serial numbersInvestigate part needs and determine what additional parts would be neededFulfill parts orders with in-stock inventory & place orders as needed to meet customers needs in a timely mannerAccurately match orders with packing slipsCollect customer payment information/POs and call on past due accountsUtilize resources, (online manuals, microfiche) to properly identify parts neededMaintain accurate parts inventory