Event Manager

Event Manager

Under general supervision, coordinates and provides professional client services support in the planning, organization, and supervision of events within the Hampton Roads Convention Center. Acts as a liaison between the facility and clients, ensuring all client requirements and facility policies are adhered to.

Major responsibilities include:

• Conducting pre-event meetings with clients and vendors.
• Coordinating and providing clear, concise, and timely communication of event requirements to HRCC staff.
• Maintaining accurate and up-to-date information on each event.
• Preparing event cost estimates and monitoring final billing.
• Monitoring in-house set-up, acting as a liaison between clients and HRCC staff.
• Coordinating activities with various service contractors for assigned events.
• Attending appropriate planning, organization, and other event and facility related meetings.
• Overseeing events, maintaining close contact with clients, responding to and following up on client requests, concerns, and problems.
• Responding to common inquiries or complaints from customers on-site.
• Rotating with other facility personnel to function as Manager on Duty.
• Working independently, exercising judgment and initiative, while remaining flexible to adjust to situations as they occur.
• Creating and distributing post event synopses to appropriate HRCC staff.
• Maintaining effective working relationships with employees, clients, exhibitors, customers, and others encountered in the course of employment.
• Working extended and/or irregular hours including nights, weekends, and holidays as determined by event needs.

Knowledge, skills, and abilities include:

• A Bachelor's Degree from an accredited four (4) year college or university.
• One (1) to two (2) years related experience and/or training.
• Working knowledge of the principles of facility management, services, and equipment for a similar facility.
• Excellent organizational, planning, and interpersonal skills.
• Good written and verbal skills.
• Ability to prioritize multiple projects.
• Demonstrate problem-solving and communication skills.
• Supervisory experience preferred.
• Professional presentation, appearance, and work ethic.
• Ability to work under limited supervision and to interact with all levels of staff including management.
• Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.