Clinician Relations Specialist

Overview

has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning to substitute for. When hospitals are understaffed they rely on us to find them the right temporary physicians to fill in when needed. Every associate at plays a role in getting patients seen no matter what they studied in school or what their role is here. Located in Alpharetta GA we boast a state-of-the-art campus featuring world-class amenities. Theres nothing ordinary about a typical day here take a look for yourself:

We are a Jackson Healthcare company and we are now the third largest healthcare staffing company in the U.S. serving more than 7 million patients in over 1400 healthcare facilities.

The Clinician Relations Specialist facilitates relationships with clinicians with timely information and provides a
primary point of contact for clinicians when starting new assignments and while on assignment. The
incumbent develops a strong understanding of clinician needs provides ongoing communication with
clinicians coordinates successful clinician onboarding and continues a strong relationship throughout
assignment

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Provides Concierge Service to Clinicians 50%

Builds relationships with clinicians and establishes open communication
Provides personalized guidance builds rapport and provides quick responses to clinician inquiries
Builds and improves relationships with clinicians
Identifies potential opportunities and inform the sales team to follow up
Educates and informs clinicians about the companys products and services
Consistent communication via all communication methods to ensure the clinician is prepared
Completes introduction phone call with clinicians for all new assignments
Walks clinicians through the online credentialing application and assists with completion
Helps clinicians with digital submission of required documents
Confirms clinician completion of appropriate agreements
Guides clinicians through timekeeping systems and ensures accurate data entry
Completes regular touchpoints with clinicians to confirm preparation for a new assignment and any adjustments needed while on assignment

Coordinates and Communicates Clinician Assignment Details - 30%

Serves as a liaison between clinicians and the travel team for all aspects of clinician travel throughout the assignment
Gathers clinician travel preferences and assignment specific travel requirements based on client guidelines

Communicates with clinicians regarding relevant concerns necessary documentation and suggestions for improvements to processes; completes all assignment-related activities and Salesforce documentation
timely
Prepares travel packets and coordinates assignment logistics for the duration of the booking
Collects vendor set-up information from clinicians and clients to ensure a successful start to assignments
Ensures all necessary documentation for taxes clinician payment etc. is in order and processed timely
Answers clinician questions about the assignment purpose and details
Obtains contact details for specific assignments and enters them into Salesforce
Implements Salesforce enhancements and best practice updates into the daily routine

Internal Communication Liaison- 15%

Coordinates with Recruiter CVO CC and other internal members of LT as needed to identify areas of communication or application support needed
Document interactions and assignment specific details in SalesForce
Facilitates any clinician questions or additional information requested to internal departments
Executes Customer Care strategies working with all specialty teams in the company
Provides travel updates to Production and Customer Care teams as needed; participates in quarterly On Call Forum meetings and attends division production meetings as requested

Obtain and Communicate Day 1 Details- 5%

Coordinate with the Salesperson to complete the day 1 detail form
Determine additional details to include to prepare the clinician for a successful start on-site
Confirm and document details for the clinician
Detail and explain pay schedule and timesheet instructions

SECONDARY FUNCTIONS (IF APPLICABLE)

May work on special projects or other duties as assigned
Operates Client Billing/Sales Portal Platforms

May need to assist with pre-assignment duties that are required prior to the producer creating a booking
Occasional after-hours call work
May act as a backup call contact for new Customer Care Specialists
Attends and participates in roundtable meetings
Participates in tech testing as needed

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

Communicates with external clients and/or clinicians regularly

QUALIFICATIONS EDUCATION WORK EXPERIENCE CERTIFICATIONS

High School Diploma or equivalent required; Bachelors degree preferred
2 years of customer relations experience preferred

KNOWLEDGE SKILLS AND ABILITIES

Ability to adhere to and exhibit the Company Values at all times
Working knowledge of Microsoft Word Excel PowerPoint Outlook and Teams
Working knowledge of Salesforce or relative CRM systems
Working knowledge of document management systems
Ability to effectively manage multiple competing priorities in a fast-paced environment
Excellent communication skills - both oral and written
Ability to build strong business relationships at all levels
Strong interpersonal skills
Strong attention to detail
Strong organizational and time management skills
Ability to work independently and collaboratively
Solid critical thinking and creative problem-solving skills
Ability to consistently meet goals commitments and deadlines

May need to assist with pre-assignment duties that are required prior to the producer creating a booking
Occasional after-hours call work
May act as a backup call contact for new Customer Care Specialists
Attends and participates in roundtable meetings
Participates in tech testing as needed

SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY

Communicates with external clients and/or clinicians regularly

QUALIFICATIONS EDUCATION WORK EXPERIENCE CERTIFICATIONS

High School Diploma or equivalent required; Bachelors degree preferred
2 years of customer relations experience preferred

KNOWLEDGE SKILLS AND ABILITIES

Ability to adhere to and exhibit the Company Values at all times
Working knowledge of Microsoft Word Excel PowerPoint Outlook and Teams
Working knowledge of Salesforce or relative CRM systems
Working knowledge of document management systems
Ability to effectively manage multiple competing priorities in a fast-paced environment
Excellent communication skills - both oral and written
Ability to build strong business relationships at all levels
Strong interpersonal skills
Strong attention to detail
Strong organizational and time management skills
Ability to work independently and collaboratively
Solid critical thinking and creative problem-solving skills
Ability to consistently meet goals commitments and deadlines

KEY COMPETENCIES REQUIRED

1. Customer Focus
2. Tech Savvy
3. Action Oriented
4. Interpersonal Savvy
5. Communicates Effectively
6. Manages Conflict
7. Decision Quality
8. Instills Trust
9. Collaborates
10. Demonstrates Self-Awareness
11. Manages Complexity
12. Situational Adaptability

PHYSICAL MENTAL WORKING CONDITIONS AND TRAVEL REQUIREMENTS

Typical office environment - sedentary with typing writing and reading requirements
o May be able to sit or stand
Speaking reading writing ability to use a telephone and computer
Ability to exert up to 10 lbs. of force occasionally
Ability to interpret various instructions
Ability to deal with a variety of variables under only limited standardization

What is in it for you

Company-paid benefits (Basic Life and AD&D Short and Long-Term Disability Employee Assistance Program Compass Health Advocate and Transitions).
Healthcare benefit options (Value Plan High Deductible Plan with HSA Healthcare FSA Dependent Care FSA Prepaid Legal Services 529 Savings Plan Pet Insurance).
Paid parental leave.
Company sponsored 401k plan with company matching.
PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
Tuition reimbursement for continuing education.
An opportunity to work at a state-of-the-art facility in Alpharetta which features an on-site daycare and cafeteria world-class fitness center and wellness clinic.

Disclosures

Smoking/vaping and the use of tobacco products are prohibited on all Company premises including indoor and outdoor areas parking lots and Company-owned vehicles.

As part of our employment process candidates who receive a conditional offer may be required to undergo pre-employment drug testing.

We are an Equal Opportunity Employer and do not discriminate based on race color religion sex national origin age disability veteran status or any other protected status under the law.

Required Experience:

IC