Senior Product Manager

AlertMedia is looking for a Senior Product Manager to lead the strategy and development of new AI capabilities that help organizations coordinate complex critical-event response workflows. This person will take the product from zero to one- turning customer needs into trusted automation and partnering with Engineering and Design to rapidly prototype, ship, and scale new solutions Customer and Market Understanding Develop deep expertise in the personas we serve — security, safety, business continuity, IT, and operations leaders, and the responders who execute when something goes wrong — including how their work is structured, staffed, measured, and escalated Interview customers and prospects continuously. Run discovery conversations, workflow walk-throughs, and feedback sessions that produce specific problem statements rather than feature requests Maintain a clear, current view of the problems we solve well today, the opportunities to solve problems better, and the problems we should be solving 12 to 24 months from now Track industry trends, the automation and AI landscape, platform and integration changes, and the competitive field, and translate them into implications for our roadmap Strategy, Prioritization, and Roadmap Ownership Own the roadmap for new AI capabilities: decide what we build, what we defer, and what we decline, with reasoning that stands up to scrutiny Shape the strategy and positioning for a product that is still being defined and build the case for where it should go next Balance business objectives, customer needs, and industry trends when sequencing work, and make the tradeoffs explicit to stakeholders Define the problem sets and jobs to be done that anchor each initiative, so the team understands the outcome before it debates the solution Working With Development and Design Partner with Engineering and Design to translate customer problems into specifications, acceptance criteria, and deliverable milestones the team can execute against Break large initiatives into releasable increments that produce customer value early and inform what comes next Stay close through delivery — grooming, scope decisions, testing, and launch readiness — and resolve ambiguity before it becomes rework Prototyping With AI Tooling Use AI development and design tools such as Claude Code, Claude Design, and Codex to build working prototypes, pressure-test concepts, and put something tangible in front of customers in days rather than quarters Treat prototypes as a research method: use them to invalidate weak ideas inexpensively and to sharpen strong ones before Engineering commits Bring that fluency to the wider product team and raise the bar for how quickly we can move from idea to evidence Measurement Define what success looks like before launch — adoption, time saved, workflow completion, reliability, retention impact, revenue contribution — and instrument for it Analyze product usage data and customer outcomes after release, report honestly on what worked and what did not, and feed those findings into the next round of prioritization Go-To-Market Enablement Work with Product Marketing to position new capabilities, shape messaging, and equip Sales, Customer Success, and Support to sell and support them with confidence Translate product functionality into narratives and practical applications that customer-facing teams can use in real conversations Lead internal training, demos, and Q&A sessions so the organization understands not just what shipped but why it matters to the people who use it Our customers rely on us to help them keep their people safe and their business running. When we get it right, a response that used to take a dozen manual steps and several anxious people happens quickly and correctly — and a team gets to focus on the situation instead of the software We are looking for someone who wants to build on that and make it possible for many more teams to respond well under pressure. If that is the mission you want to spend your time on, we would like to talk with you Benefits 100& Paid Healthcare: Take advantage of fully paid medical, dental, vision, disability, and life insurance for employees and subsidized for dependents. Bonus: Participate in the company-wide annual bonus based on their collective success. Family Planning: Leverage their 100% paid parental and new child bonding leave—12 weeks off for primary caregivers and 4 weeks off for secondary caregivers Paid Sabbatical: Pursue your interests with six weeks of paid sabbatical leave after six years of service. Tuesday Lunch: Get together for transparent company updates from leadership while enjoying a meal on AlertMedia PTO: Unplug, rest, and recharge with a flexible time off policy that encourages work-life balance without worrying about counting days! Give Back: Join your coworkers in giving back to the Austin community through quarterly volunteer opportunities Team Building and Celebrations: Take part in company celebrations, team buildings, and peer-nominated value award recognition When a critical event unfolds, the hard part is rarely knowing that something happened — it is coordinating the many steps, people, and systems that have to move in the right order, quickly, and often all at once. AlertMedia is transforming how organizations turn response into action, and you will own how we build itNow you want to do that at scale, for thousands of teams, on a product being built from the ground up. You are curious about how customers actually work rather than how they say they work, comfortable making decisions with imperfect data, and energized by taking a blank page and shipping something real. You are as interested in the operator’s daily reality as you are in the roadmap that serves itYou have built products that turn scattered, manual work into something coordinated and dependable. You have watched capable people stitch together tools, tabs, and checklists by hand to get through a high-stakes process — and you have felt the pull to replace that friction with software that simply does the right next thing. You know the difference between automation that earns trust and automation that gets in the wayResourcefulness — you keep going when the path is not clearA collaborative, no-ego approach and the ability to manage multiple priorities in a fast-moving environment 4+ years of product management experience, including owning a product or major product area end to end — discovery, delivery, and measurement Experience taking a product or major capability from zero to one: defining the problem, shaping the concept, and shipping the first versions into customers’ hands Experience in critical event management, emergency communication, security, safety, or business continuity — or with the teams that run them Familiarity with Agile delivery, APIs, system integrations, and data pipelines Prior experience working on agentic and/or AI-native products — workflow automation, process orchestration, integration platforms, agentic tooling, or similar A working understanding of how AI and LLM-based capabilities are designed into products, including where they add leverage and where they need guardrails Energetic, empathetic, and earnest, with a consistent record of delivering quality work on schedule Strong analytical judgment and comfort making decisions from incomplete or conflicting information Experience with product enablement or go-to-market support Comfort with tools like Jira, Confluence, and product analytics software Advanced written and verbal communication skills, with the ability to hold a technical conversation with Engineering and a strategic one with an executive on the same day A systems mindset — you naturally think in terms of workflows, dependencies, triggers, and how the pieces of a process fit together #J-18808-Ljbffr