Customer Collections Representative (On-site)

Job Description

Job Description

Kaplan Early Learning Company is seeking a Customer Collections Representative (On-site).

For over 50 years, Kaplan Early Learning Company has been a champion for children. From our research-based curricula to enriching classroom environments and innovative technology solutions, Kaplan's products and services inspire a lifelong love of learning in children and educators. At Kaplan, we come to work every day knowing that we are making an impact on children, families, and educators not only in our local communities, but around the world!

We are a national leader in the early childhood educational market, and we remain focused on what makes our organization different - Our People! If you are looking to join an organization where your talents are recognized, we're the team to join. It's often said when you join the Kaplan team you never want to leave - so prepare yourself to partner with a passionate staff who celebrates an average tenure of 15 plus years!

Position Objective:

The Customer Collections Representative professionally engages with customers to resolve delinquent receivables and payment discrepancies. This position helps mitigate financial risk, maintain healthy cash flow, and support positive customer relationships.

The successful candidate will use research, account analysis, and problem-solving skills to drive timely resolution of outstanding balances. The representative will also communicate effectively with internal and external customers regarding account risks, unfavorable payment trends, disputes, and orders held.

Hours: Monday-Friday 8:00AM-5:00PM

Job Responsibilities Include:

• Manage the collection of past-due receivables, including accounts that are 30, 60, and 90 or more days delinquent, within an assigned territory.
• Make required daily collection calls and send follow-up emails to secure payment.
• Maintain professional, service-oriented communication with internal and external customers.
• Research payment discrepancies and determine the root causes of delinquency.
• Identify and implement the most appropriate course of action for resolving account inquiries and disputes while minimizing write-offs.
• Respond promptly to invoice-processing issues, pending or held orders, and declined credit-card payments.
• Monitor accounts for risk and unfavorable payment trends, escalating concerns when appropriate.
• Evaluate accounts and recommend collection-agency placement when necessary.
• Maintain accurate documentation of collection activities, customer commitments, disputes, and account resolutions.
• Continuously identify opportunities to improve collection processes, efficiency, and service quality.
• Collaborate with the manager and other team members on special assignments and projects.

Position Requirements Include:

• Associate degree preferred. A high school diploma or an equivalent combination of education, training, and relevant experience required.
• At least two years of experience in collections, account analysis, reconciliation, or a related field.
• Previous customer-service experience.
• Strong research, analytical, problem-solving, and negotiation skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced and changing environment.
• Strong people skills and the ability to communicate professionally with customers and colleagues.
• Ability to work independently with minimal supervision while contributing effectively as part of a team.
• Sound judgment and the ability to apply acquired knowledge and skills when making decisions.
• Strong attention to detail and analytical aptitude.
• Excellent time management and organizational skills.
• Ability to prioritize assignments and meet deadlines with limited direction.
• Ability to share ideas constructively, listen objectively, and consider feedback and suggestions from others.

Benefits Include:

• Paid Time Off including holidays
• Paid Maternity/Paternity Leave Supplemental Program
• Childcare Discounts
• Medical, Dental, Vision Insurance
• Matching 401(k) Plan plus a suite of financial educational services to include consultations with licensed representatives
• Short-term disability and long-term disability income replacement programs through Voya Insurance
• Educational Tuition Assistance
• Verizon and AT&T Discount
• YMCA Discount
• Employee Referral Bonus
• LifeMart Discount Shopping Website
• Kaplan Outlet Center Discount
• Pet Insurance

Please include your salary range requirement.

Kaplan Early Learning Company is an Equal Opportunity Employer. We embrace differences, welcome diversity and value a culture of respect.