Insomniac - Community Engagement Coordinator

Job Summary Do you enjoy dance music? Do you excel at engaging with Headliners? Then you’re in luck! Who Are You? We are looking for a highly motivated self‑starter who embodies both a passion for dance culture and a love for supporting the Headliner journey from pre‑show moments to post‑festival reflection. Who Are We? Insomniac produces some of the most innovative, immersive music festivals and events in the world, capturing the senses and inspiring a unique level of fan interaction. The Role The Community Engagement Coordinator is primarily responsible for high‑volume, public‑facing fan experience inquiries across Insomniac’s festivals, brands, and concerts. This role manages inbound questions, comments, and concerns across social media and email platforms, ensuring no question goes unanswered. In addition, the coordinator supports broader community engagement efforts by identifying trends in fan sentiment, escalating issues with context, and assisting with post‑event insights. The coordinator works closely with Social Media, Marketing, Ticketing, Operations, and Production teams and may work off‑hours, overnight shifts, and on‑site at festivals as needed. This position reports to the Community Engagement Manager and is not a remote role. Responsibilities Monitor and respond to high‑volume customer inquiries across email inboxes, direct messages, and public‑facing social channels, ensuring all festival‑related questions and issues are addressed in a timely manner. Engage with Headliners on social platforms, responding to positive comments using the appropriate brand voice. Monitor platforms for safety‑related concerns and high‑priority issues, escalating and coordinating with Marketing, Ticketing, Operations, and Production teams to ensure timely resolution. Work on‑site at festivals, monitoring online discourse and solving problems in real time. Assist with additional tasks determined in real time by Social Media and Headliner Experience teams. Train and provide support in onboarding team members, clients, vendors, and partners when needed. Participate in all other projects and initiatives as identified. Qualifications 2+ years of relevant experience in customer service. In‑depth understanding of electronic music, festival culture, and the live music space. Knowledge of Facebook, Twitter, Instagram, YouTube, TikTok and other social media platforms. Strong awareness of social media trends, audience behaviors, and evergreen content patterns, with judgment to apply them appropriately in a brand‑safe environment. Organized self‑starter with meticulous attention to detail. Proficient in grammar, copywriting, and asset selection. Experience working on‑site at concerts, music festivals, or other large‑scale events. Ability to work overnight, off‑hours, and react appropriately to time‑sensitive situations. Work Environment Must be willing to travel to work during holidays, evenings, and weekend hours as required, to meet deadlines. Must be able to tolerate loud noise levels and drastic temperature climates while working on site at various event locations. Must be able to work in open concept office space. Applicants for employment in the U.S. must possess work authorization and do not require sponsorship. Equal Employment Opportunity Insomniac is an equal opportunity employer. We support and provide accommodations for qualified applicants with disabilities and other protected characteristics in accordance with applicable law. Hiring Pay Range $22.00 USD – $26.00 USD (California) #J-18808-Ljbffr Insomniac Music Group