Salesforce Administrator

Salesforce Administrator

Essential Job Functions

• Fully understand, support, manage Salesforce and Salesforce processes and provide insight into best practices
• Stay up-to-date on the latest Salesforce.com releases, technologies, applications, and integrations
• Manage standard and custom objects, such as pages, fields, formulas
• Add workflows and triggers to manage standard and custom objects
• Ensure issues are identified, tracked, reported and resolved within a timely manner
• Lead the automation and standardization of reports and dashboards
• Assist in the development of training plans, materials, and documentation for Salesforce users
• Monitor user adoption rates and work with technology team to respond as needed (additional training sessions, communication, modifications, or other resources) to improve
• Develop and communicate a schedule for future database releases/enhancements
• Prepare required analytical reports/dashboards to support the user teams
• Develop, implement and ensure compliance with Change Management Process
• Responsible for data management, including mass updates, deletes and extracts in addition to regular de-duping and data clean up
• Support the maintenance and improvements of the PosiGen data warehouse
• Support integrations of applications to data warehouse or Salesforce
• Manage feedback to facilitate data architecture that enables cross departmental data analysis and business needs

Competencies

• Excellent project management, organizational and follow-through skill set
• Excellent verbal and written communication skills
• Excellent critical thinking and analytical skills

Education/Experience

• Bachelor's degree in (e.g., computer science, computer/software engineering, or similar) and Salesforce Administrator/Developer Certification preferred
• 1-2 years' experience of supporting Salesforce.com customizations
• Strong working knowledge of Salesforce.com platform and experience with SFDC Data Loader
• Experience with database management and PostgreSQL is a plus
• Experience with open-source app languages (e.g., Ruby, Node.js, Python, Java and PHP) or.NET is a plus

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.