Senior Operations Manager

Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon’s success which is built on a foundation of customer obsession, and innovation. This position is a multi-faceted role requiring the ability to balance strategy and execution. The Senior Operations Manager is responsible for all aspects of the operations of a functional area for one of our Fulfillment Centers including, people management and development, process, and meeting or exceeding the expectations and promise made to our customers. You will lead a dynamic team of Operations and Area Managers to achieve operational excellence through coaching and mentoring the team; driving employee engagement, and building leadership bench strength within the Fulfillment Center. As a senior leader you will oversee upwards of 1,000+ salaried and hourly employees, in a fast-paced, complex operations facility up to a million square feet.Our Senior Operations Managers serve as the face of the organization to potentially thousands of employees and the community where the center is located. This position offers unlimited career potential as we continue to grow our global footprint. Strategic Responsibilities & Deliverables: - Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations - Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning - Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building. - Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings. - Establishes objectives and metrics for safety, quality, productivity, and customer experience - Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable - Mentors and develops leaders and staff - Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire. - Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiativesAdditional Job Elements: - Lift and move totes up to 49 pounds each - Regular bending, lifting, stretching and reaching both below the waist and above the head - Must be able to stand/walk for up to 10-12 hours - Should be able to work in environments with variable noise levels, lighting conditions and temperature variation. - Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitationBasic qualifications- Bachelor's degree, or 2+ years of full-time Amazon experience- Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations- 7+ years of direct management experience- Work flexible schedules including weekends, nights, and holidays- Experience with performance metrics and process improvement and Lean techniquesPreferred qualification - Master's degree or above in relevant field of operations- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity- Experience in the areas of management and leadership development, organization development, learning and development, group facilitation, training and training design, or equivalent business experience- Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100- Demonstrated ability to successfully develop others into higher levels of leadership in an organizationAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .USA, CA, San Bernardino - 135,000.00 - 182,700.00 USD annually