UI/UX Designer

Web Experience ContractorWe're seeking a Web Experience Contractor to elevate our HCP and patient web channels—driving frictionless experiences, best?in?class performance, and measurable business impact. You will partner with brand leads, UX/design, analytics, and agencies to optimize site architecture, content delivery, and technical performance to enhance discoverability. You are as comfortable shaping a web strategy as you are diagnosing Core Web Vitals, and designing pilots that drive engagement.Improve Online ExperienceHelp design clear and intuitive website journeys, features for HCPs and patients.Ensure content is easy to understand, accessible, and consistent across brands.Guide brands on best practices for organizing information and making websites more user?friendly and accessible.Drive UX Deep Dives with the Brand and Omnichannel Engagement leadWork with Engagement leads to deliver against Web feature requestsImprove Website PerformanceIdentify issues that slow down site load times and work with our teams to fix them.Recommend ways to streamline pages, improve mobile experience, and reduce errors.Monitor ongoing site health and help address performance issues quickly.Review how users interact with key elements on the site—such as buttons, links, and page sections—and analyze traffic changes to recommend improvements that increase engagement.Strengthen Measurement & OptimizationDrive performance of website impact and compare over time, optimize for greater engagement and impactValidate Adobe Analytics Tags in development before websites go live with redesigns, validate Adobe data as requiredDefine what success looks like for each website (e.g., engagement, navigation, conversions).Partner with customer analytics teams to track Adobe Analytics reporting and convert metrics into actionable optimizationsLead simple tests to understand what resonates with users.Improve discoverability with SEO/GEOSupport Governance & CompliancePromote consistent use of approved templates, content blocks, and component libraries.Ensure all digital efforts meet privacy, accessibility, and compliance standards.Drive Ways of WorkingCollaborate with a centralized operations hub team, Operations Partner, to deliver web updates efficiently.Help establish clear roles, processes, timelines, and quality standards.Work with Operations Hub and support workflows from content briefing through MLR and publishing.What You Bring7+ years of experience improving websites, digital experiences, or online engagement.Experience working in pharma or healthcare, especially with HCP and patient audiences.Deep understanding of Search Optimization/discoverability e.g., GEODeep Experience with Adobe CMS, Adobe AnalyticsA strong understanding of what makes a website effective—clarity, speed, ease?of?use, and compelling content.Comfort working with analytics dashboards, interpreting trends, and making recommendations.Ability to collaborate across many teams and guide them toward best practices.Familiarity with regulated review processes (MLR) and digital compliance requirements.