Assistant Registrar, Enrollment and Operations University, Registrar 4

Assistant Registrar, Enrollment and Operations

About the Role

Boston University’s Office of the University Registrar seeks an Assistant Registrar for Enrollment and Operations. The Assistant Registrar, Enrollment & Operations supports the planning, coordination, and management of key operational functions within the Office of the University Registrar. Reporting to the Senior Assistant Registrar, this position oversees registration, student records, and enrollment processes across all career levels within MyBU, ensuring the integrity, security, and accuracy of student data. The Assistant Registrar directly supervises Senior Program Coordinators and temporary staff, establishes operational priorities, and collaborates with campus partners to improve processes and deliver consistent, high-quality service to students, faculty, and staff.

The Assistant Registrar’s primary duties include:

• Manage student records, registration, and enrollment operations, ensuring accuracy, efficiency, compliance with institutional policies, and consistent service standards.
• Supervise Senior Program Coordinators and temporary staff, establish priorities, and allocate resources to support daily, weekly, monthly, and term-based workflows.
• Analyze and improve business processes through reporting, batch processing, workflow optimization, automation, and AI-assisted tools. Maintain systems, procedures, and controls that protect student information.
• Collaborate with academic departments and campus partners to administer term creation, study abroad, ROTC, Tanglewood, consortium registration, leaves of absence, and other specialized enrollment processes.
• Resolve complex records and enrollment issues, including National Student Clearinghouse reporting discrepancies, escalated student cases, and registration exceptions.
• Provide training and guidance on registrar policies, procedures, and systems, promoting consistent application of academic regulations and identifying opportunities to strengthen service delivery.

Benefits and other information

• Remote work is dependent on performance and responsibility. This position is designated as remote-local. The successful candidate must reside within a 3-hour commuting distance of the University to attend occasional in-person events as required.
• Generous benefits package including health, dental, life insurance, tuition remission, retirement plan, paid time off.

About the Organization

The Office of the University Registrar is part of the Enrollment & Student Administration unit (ENSA). It supports the instructional and student progress endeavors of Boston University by providing quality services to students, faculty, academic and administrative departments, and the public. We supervise registration and evaluation of transfer credit, maintain student academic records and record grades, issue transcripts, verify enrollment and graduation, issue diplomas, assign classrooms, produce the class schedule, schedule final examinations, and oversee production of the Bulletin and the Degree Advice system.

Across the 10 departments of ENSA, we are dedicated to ensuring that our policies, practices, and services meet the needs of an increasingly inclusive University community of students, families, faculty, staff, and alumni. We do so through a lens of respect, and a commitment to encouraging the personal success and productivity of all employees.

Required Skills

Requirements:

A cover letter is required for consideration.

About the Candidate

• Bachelor’s degree and at least three years of relevant experience in registrar operations, student services, or a related area in higher education.
• Experience coordinating operational workflows and managing competing priorities.
• Familiarity with student information systems, registration processes, and student records management.
• Strong analytical and problem-solving skills, with experience using reporting, data analysis, and process improvements to enhance operations.
• Demonstrated ability to handle confidential information accurately and securely.
• Strong communication and collaboration skills, with the ability to explain policies, resolve complex issues, and work effectively across departments.
• Experience with MyBU, batch processing, and workflow automation is preferred.