Installation & Repair Tech

Job Description

Job Description

Installation & Repair Tech

Job Description

Job Summary: The Installation & Repair Technician I primarily installs, maintains, and services fiber internet lines, wireless circuits, telephone lines, hybrid fiber-coaxial (HFC) cables & systems, copper carrier systems, terminals, network devices, and customer-owned equipment. May also diagnose and repair trouble in related systems. Will complete other service & support duties such as, but not limited to: Underground locates, Pole/Plant Inspection, address verification, and site surveys. The Installation & Repair Technician  will also assist with other duties as assigned.

Duties/Responsibilities :

· Perform Installation & Repair duties, up to and including fiber, cable, and wireless installations.

· Perform maintenance and other service repair on business and residential customers locations.

· Work on Blue Mountain Networks equipment at towers, cabinets, central offices (CO’s), and other network sites as needed.

· Perform underground locates on Blue Mountain Networks lines in a fast and efficient manner as requested.

· Complete network walkouts to document and inspect our network elements, including violations and other correctable issues.

· Review and verify internet-serviceable addresses and record those findings in a shared database.

· Complete in-depth site survey appointments, documenting all the necessary details properly and accurately.

· Support our Phone Services platform, via in-person visits to clients or locations.

· Complete needed site maintenance & repair, as directed, on various Blue Mountain Networks equipment locations.

· Other duties as assigned.

Required Skills/Abilities:

· Knowledge of fiber, wireless, and other network equipment.

· Knowledge of voice communications and VoIP technology.

· Knowledge of company products and services.

· Knowledge of company policies and procedures.

· Ability to climb network towers and pole climbing.

· Skill in operating a bucket truck in a safe and efficient manner.

· Skill in operating service equipment including various hand tools and testing equipment.

· Skill in reading cable records, staking sheets, specifications, and other diagrams.

· Ability to communicate with co-workers and various business contacts in a professional and courteous manner.

· Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals.

· Ability to pay close attention to detail.

· Ability to work independently and make sound technical decisions using the information at hand.

· Ability to effectively function as a team player and with multiple departments.

Education and Experience: