Host/Hostess-Grandstand
Citizen Potawatomi Nation
Host/Hostess
To graciously greet and welcome guests and customers and ensure that all related activities are conducive to the customer experiencing the highest quality level of dining experience.
Minimize confusion and disorderly sequence of guests and customers being welcomed, seated and served.
Enforce the chronological reception of guests and customers being received and served.
Ensure that all tables and dining areas are properly arranged and cleaned for the next patron's use.
Revisit each table after guests and customers are seated to ensure that waiters/waitresses are providing the appropriate level of attention and service.
Coordinate all reservations when required.
Provide information regarding the Citizen Potawatomi Nation, Casino, Restaurant, Hotel, Shops on the property, directions to other destinations, schedules of activities, and any other information needed by the guests and customers.
Ensure that Wait staff is courteous and professional toward the guests, customers and to one another.
Project a positive and friendly attitude at all times.
When possible, open the front door for guests entering or leaving the restaurant.
When immediate seating is limited, record guest names and number of people in party.
Call out name and number of party when tables become available.
Provide guests with estimated waiting time.
Accommodate special seating requests for guests whenever possible.
Seat guests based on guest preferences and balancing of customer flow in service stations.
Upon seating, offer guests a menu and inform them of their server's name. Inspect table for proper presentation and completeness.
Relay messages to servers and bus persons as needed.
Thank guests as they leave and invite them to return.
Must have exceptional patience and public relations skills.
Any additional duties as assigned by the Restaurant Manager, Food and Beverage Director, General Manager, Business Committee or representative of upper management.
Citizen Potawatomi NationVacancy posted 5 days ago
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