SITE COACH

Job Description

Job Description

The Site Coach for Goodwill Southeast Georgia facilitates operational development, employee development, and orientation programs while providing comprehensive on-the-job training for new hires and existing team members. The ideal candidate will possess strong communication, coaching, and leadership skills, and be committed to fostering a continuous learning and development culture across all retail and donated goods facilities. This position requires a proactive individual who is adaptable, solution-oriented, and able to assess the effectiveness of training programs while ensuring they meet operational needs. 

Perks & Benefits: 

Your journey with us ensures your work brings purpose as it directly impacts our mission services & the communities we serve. We welcome you as you are. To that end, we believe Goodwill’s strength lies in the diversity of those we employ, educate, and serve. 

• Competitive weekly pay
• Comprehensive benefits including health, dental, and retirement plans
• Generous paid time off (PTO) and holidays
• Associate shopping discount
• Celebratory activities  
• Career advancement opportunities
• Free training and development programs

Your Typical Day:  

• Conduct on-the-job training sessions for new hires and existing team members, focusing on key aspects of retail and production operations such as customer service, merchandising, inventory management, safety procedures, and quality standards.
• Provide hands-on coaching and support to team members, ensuring they gainproficiencyin tasks and processes.
• Ensure trainees complete all required training modules, including Orientation, OSHA, safety, and job-specific competencies, within the designated time frame.  
• In the absence of a trainee, perform essential operational roles to ensure success and continuity. 
• Collaborate with site leadership to assess training needs, develop action plans, and implement tailored solutions.
• Attendand activelyparticipatein all required meetings related to training and development.
• Adapt training methodologies to meet the diverse learning styles and needs of team members.

• Administer competency assessments to measure trainees’ progress and ensureproficiencyin critical areas.
• Create andmaintaina positive and inclusive learning environment, motivating and empowering team members to succeed.
• Manage andfacilitateassociate development and orientation programs.
• Oversee all aspects of assigned development programs, including pre- and post-work, coaching during and outside of training sessions, and tracking progress toward courseobjectives.
• Assistin designing, developing, and delivering training curriculum and programs that align with organizational needs.
• Sustain learning by providing regular updates on training content andmaterialspost-program completion.
• Monitor business metrics to assess the effectiveness of training programs,identifyingpotential issues, trends, and return on investment (ROI).
• Ensure training content is continuously updated to reflect evolving organizational needs and changes.
• Facilitate cross-training for other Talent Programs specialists and team members as needed.
• Act as an internal consultant on training issues, particularly related to leadership development programs.
• Maintain flexible availability, including evenings, weekends, and holidays, to provide training support asrequired.
• Perform other duties as assigned to support operational success and team development.

What You’ll Need:   

• High school diploma or GED, or equivalent experiencedemonstratingthe knowledge, skills, and abilities to effectively perform the position’s essential functions.
• Prior experience in training, coaching, or mentoring, particularly in retail or production environments, is preferred but notrequired.
• Strong verbal and written communication skills, with the ability to provide constructive feedback.
• Ability to work independently, manage time effectively, and adapt to changing priorities in a dynamic environment.
• Passion for fostering professional growth and helping others succeed.

• Strong understanding of data analysis and key metrics to assess program effectiveness.
• Familiarity with standard office software such as Microsoft PowerPoint, Word, Excel, and Outlook.
• Ability to conduct training both in-person andvirtually acrossmultiple sites.
• Self-motivated, with the ability to manage multiple projects, meet deadlines, andmaintainconfidentiality.
• Willingness to work varied shifts, including evenings, weekends, and holidays, as needed.
• Valid driver’s license and reliable transportation with proof of insurance, or the ability to be insured under the company’s vehicle insurance policy.
• Ability to travel to any location asrequired.

Join us in our commitment to sustainability and making a positive contribution to our community. Our values guide everything that we do.  

About Us: 

Goodwill is an EEO employer and is committed to serving members of the military, Veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Our goal is to help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  Goodwill provides access and opportunities to those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request an accommodation if you are unable or limited in your ability to use or access our online application system as a result of your disability. Applicants with disabilities may contact Goodwill’s Human Resources Department at View phone number on ziprecruiter.com