Administrative Assistant PT

Water Distribution Administrative Assistant

The City of Carmel is looking for a Water Distribution Administrative Assistant to join our team part-time. This role keeps our water distribution services running smoothly behind the scenes — supporting customers, contractors, and staff while helping maintain accurate records. If you enjoy a mix of customer interaction, data entry, problem-solving, and keeping things running like a well-oiled machine, this is your job!

What You'll Do

• Support Customer Service — Respond to inquiries about water distribution, billing, permits, and maintenance issues with clarity and care.
• Process Permits — Receive, review, and process permits while keeping contractors informed and compliant.
• Maintain Records — Keep documentation organized, accurate, and accessible: work orders, complaints, permits, invoicing, usage data, and more.
• Data Entry in Cityworks — Enter and maintain data related to water usage, permits, and customer inquiries.
• Monitor Contractor Compliance — Track insurance, permits, and adherence to local and state regulations.
• Manage Hydrant Meter Inventory — Keep inventory updated and communicate changes to supervisors.
• Handle Payments — Process payments for meter rentals, water usage, irrigation permits, and inspections.
• General Office Support — Mail processing, copying, organizing the conference room, greeting visitors, and routing calls.
• Track Customer Complaints — Log and monitor service requests and help ensure timely resolution.

What You'll Need

• High school diploma or GED, plus vocational training in business or computer operations.
• 1+ year of experience in office work, customer service, or computer-based tasks.
• Strong communication skills and the ability to interact with the public and coworkers clearly and professionally.
• Comfort with data entry, spreadsheets, word processing, and office equipment.
• Ability to follow procedures, stay organized, and maintain accurate records.
• Light physical ability (lifting 5–10 lbs) and comfort working at a computer for extended periods.
• Knowledge of municipal operations or city geography is a bonus.

Who You Are

• You're organized, reliable, and calm under pressure.
• You enjoy helping people and solving problems.
• You're comfortable juggling multiple tasks without losing track of the details.
• You're a team player who communicates clearly and respectfully.

Vision

Be the best-run, most desirable city in the nation.

Mission

Curate an environment where big dreams flourish, powered by a world-class environment that elevates quality of life.

Values

Innovate Fearlessly – Embrace change and reach higher.

Lead with Heart – Serve with purpose, authenticity and care.

Empower Together – Build bridges that unite, inspire and life each other.

The City of Carmel, Indiana, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities.