DRIVER/COURIER/PATIENT TRANSPORTER

Courier / Driver / Patient Transporter

Under the general supervision of the Manager of Materials Management, the Courier / Driver / Patient Transporter provides safe, timely, courteous, and confidential transportation of patients, specimens, medications, supplies, records, equipment, and other authorized materials within the hospital campus and approved off-site locations. Additionally, provides support to Material Management Department when needed. The associate follows patient-identification, infection-prevention, traffic-safety, chain-of-custody, privacy, and emergency procedures while supporting efficient patient care and hospital operations.

What Youll Do (not all inclusive):

• Transports laboratory specimens, blood products, medications, medical records, equipment, supplies, mail, and other authorized items using required labeling, temperature control, security, chain-of-custody, and delivery-verification procedures.
• Operates employer-owned vehicles safely and complies with traffic laws, defensive-driving practices, parking rules, route instructions, passenger securement requirements, and hospital vehicle policies.
• Safely transports patients by wheelchair, stretcher, bed, or approved hospital vehicle between departments, diagnostic and treatment areas, discharge locations, and authorized facilities.
• Confirms transport orders and uses required patient identifiers before movement; communicates with nursing or clinical staff regarding precautions, mobility needs, oxygen, lines, drains, isolation status, and destination readiness.
• Observes patients during transport and promptly reports changes in condition, distress, falls, equipment problems, delays, or safety concerns to licensed clinical staff; activates emergency procedures when indicated.
• Provides courteous assistance while protecting dignity, modesty, privacy, and confidentiality; limits discussion and access to protected health information to authorized job purposes.
• Performs documented pre-trip and post-trip inspections; reports collisions, citations, damage, defects, fuel needs, maintenance concerns, and unsafe conditions immediately.
• Cleans and disinfects wheelchairs, stretchers, vehicles, and transport equipment using approved products and procedures; follows standard precautions, exposure-control requirements, and waste-handling rules.
• Uses dispatch, radio, telephone, or electronic systems to accept assignments, prioritize urgent requests, document pickups and deliveries, and communicate delays or completion status.
• Maintains clear transport, mileage, inspection, incident, delivery, and chain-of-custody records in accordance with hospital policy and applicable law.
• Provides assistance in Materials Management Department when needed such as shipping, receiving, stocking, etc.

Minimum Qualifications:

• High school diploma, GED, or equivalent combination of education and relevant experience.
• Must meet the minimum age and licensing requirements applicable to the vehicle and assignment.
• Valid drivers license of the class required for assigned vehicles.
• Must provide proof of current vehicle insurance.
• Driving record acceptable under hospital policy and insurer requirements; continued eligibility to operate hospital vehicles is required.
• Current Basic Life Support or CPR certification from an employer-approved provider at the time of hire and maintained thereafter.
• Ability to read, write, speak, and understand English sufficiently to follow safety instructions, receive assignments, complete records, and communicate during routine and emergency operations.

Other Skills:

• Consistently demonstrates patient-centered service, reliability, sound judgment, and respect.
• Communicates calmly and effectively with patients, visitors, clinical staff, dispatchers, and outside contacts.
• Prioritizes multiple assignments in a fast-paced environment and adapts to emergencies, delays, and changing patient-care needs.
• Safely operates transport equipment and follows written instructions, maps, routes, and electronic workflows.
• Recognizes hazards and maintains confidentiality, accuracy, and attention to detail.

What Were Looking For:

• Exceptional customer service and interpersonal skills.
• Professionalism, integrity, and sound judgment.
• Strong verbal and written communication skills.
• Strong analytical thinking and the ability to manage multiple tasks concurrently.
• Able to work in, manage and deal with stressful situations.
• The ability to remain calm and make sound decisions during emergencies.
• Effective conflict resolution and de-escalation skills.
• Strong observation, investigative, and report-writing abilities.
• Computer proficiency, including security systems and Microsoft Office applications.

Compensation & Benefits:

Competitive compensation is based on experience, education, certifications, and applicable licensure. Benefits (eligibility varies based on employment status) We offer a comprehensive benefits package that may include: Medical, dental, and vision insurance Basic Life and AD&D insurance Supplemental life insurance (employee, spouse, and/or child) Flexible Spending Accounts (Medical and Dependent Care) 403(b) retirement plan with employer match up to 5% Paid Time Off (PTO) Employee wellness resources Professional development and training opportunities

At San Gorgonio Memorial Hospital, we are committed to creating a safe, respectful, and compassionate environment for our patients, visitors, and one another. If you are looking for a meaningful career where your work has a direct impact on the health and safety of your community, we encourage you to apply today. M/F/D/V/SO EOE