Associate Manager PT 20-29 hours (Palazzo)

Who we are Since 1975, TUMI has been creating world‑class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale. Associate Benefits Work‑life balance Training Employee Discount Paid time off Employee Assistance Program (EAP) 401(k) with a company match This position may be eligible to participate in a company incentive program. Your Role at Tumi As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service. The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets. The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPIs, build client awareness, provide world‑class service, and grow the brand. Key Responsibilities Performance to Goals Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and client data capture. Leadership and Initiative Display a good sense of initiative, planning and prioritizing, displaying strategic thinking, and championing change in an effective manner. Take pride in work and strive for excellence. Take responsibility for performance and complete all assigned tasks, meeting deadlines. People Development Help teach others training content through consistent role‑play and coaching; demonstrate openness to new ideas while quickly learning and applying to the job; monitor and assist the store manager with the training and development for store associates; complete quarterly goal‑setting for personal development. Coaching and Feedback: Clearly articulate strengths, goals and opportunities; show critical‑thinking capabilities and be solution‑oriented; utilize company tools to create a 360‑degree coaching culture; remain open to feedback from supervisors, peers and team. Communication and Relationship Building Exercise strong written and verbal skills. Adapt communication skills upwards, laterally and to their team. Demonstrate ethical conduct when completing job duties. Promote the organization’s business goals and adapt flexibly to change. Remain calm and deescalate situations. Collaborate effectively with the team. Compliance Manage personal timecards to ensure payroll accuracy. Maintain TUMI University Training. Adhere to all company policies and procedures. Visual Merchandising / Client Experience Ensure the store follows the visual guidelines and directives. Enforce excellent client services through the emphasis of utilizing client books, thank‑you cards and executing event strategies. Ensure a consistently superior client experience. Qualifications Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment. Value a collaborative environment and have openness to feedback. The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties. Have strong sales and client experience, preferably in the luxury market. Can demonstrate proven success in meeting sales goals and achieving KPIs. Flexible availability to work nights, weekends, mornings, and holidays as needed. Have a strong sense of integrity and an ability to lead by example. Have strong time‑management skills. The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non‑discriminatory business factors specific to the position or location. Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation. #J-18808-Ljbffr TUMI