Server

Job Description

Job Description

About D.L. Mack’s

D.L. Mack’s is a Chicago-inspired American tavern from Vandelay Companies that blends timeless comfort food, handcrafted cocktails, and genuine hospitality in a warm, inviting setting. Inspired by the character of classic neighborhood taverns and old-world post-Prohibition gathering places, D.L. Mack’s delivers an elevated yet approachable dining experience where quality ingredients, attentive service, and a welcoming atmosphere come together to create a place guests are proud to call their neighborhood favorite.  

Known for its signature Chicago tavern-style pizzas, classic American cuisine, handcrafted cocktails, and welcoming neighborhood atmosphere, D.L. Mack’s is a destination for everything from family dinners and celebrations to happy hours and casual nights out. Every detail, from the chef-driven menu and thoughtfully curated beverage program to the timeless design and energetic dining room, reflects Vandelay’s commitment to creating memorable guest experiences built on quality, craftsmanship, and authentic hospitality.  

At D.L. Mack’s, hospitality is about more than serving exceptional food. It is about creating genuine connections and making every guest feel like a regular. Our team members are passionate about anticipating guest needs, delivering polished yet approachable service, and creating an experience that is welcoming, memorable, and distinctly Vandelay.

About the Opportunity

A Server at D.L. Mack's plays a key role in creating the memorable, high-touch experiences our guests return for. This position is responsible for delivering thoughtful, attentive food and beverage service with genuine hospitality and polished professionalism. Our servers anticipate guest needs, move with purpose, and create an atmosphere where every guest feels welcomed, cared for, and valued. Above all, this role helps ensure each dining experience is seamless, enjoyable, and exceeds expectations from start to finish.

Core Responsibilities

• Uphold a high level of hospitality and professionalism with every guest and team member.

• Maintain thorough knowledge of all food and beverage offerings, including ingredients and dietary restrictions, to confidently answer guest questions.

• Follow all steps of service with consistency, accuracy, and attention to detail.

• Execute opening and closing procedures for the assigned station to ensure readiness and smooth operations.

• Communicate clearly and work collaboratively with the entire team to support a seamless service experience.

• Assist in creating a memorable and valuable experience for every guest throughout their visit.

• Handle guest concerns or complaints with grace, professionalism, and genuine hospitality, always striving to accommodate special requests when possible.

• Participate in ongoing food, wine, and team training opportunities to continually refine knowledge and elevate performance.

Requirements

• At least 18 years old 

• Positive attitude, a sense of responsibility and ownership of the position

• Detail-oriented with strong communication skills

• Team-oriented with a strong sense of punctuality and reliability

• Experience in a full-service upscale high volume establishment preferred

• Will be required to complete and pass quizzes on product/job knowledge

• Appetite for creating memorable moments of hospitality for our guests

• Desire to learn and grow within the position and restaurant

• Knowledge and passion for wine, beer, and craft cocktails

• Understanding of classic food, wine service, pairings, and service ware

• TABC Certification, as required

• Certified for food and alcohol service as is required by State and Local Agencies

Physical Requirements

• Ability to lift up to 50 pounds

• Ability to work standing and walking for extended periods of time

Benefits & Perks

• Medical, Dental and Vision benefits available

• Flexible schedule

• Professional development and career growth

• Family Meals

• Dining discounts at all Vandelay concepts

• All Vandelay Companies restaurants are closed on Thanksgiving, Christmas and the 4th of July so our team can celebrate with their friends and family 

• A collaborative, uplifting culture where we take care of our guests by taking care of our people first

If you’re a passionate professional who thrives in a fast-paced environment and is eager to grow with a company that values hospitality and teamwork, we’d love to hear from you!

Vandelay Companies provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other federal/state protected category.