Operations Supervisor

Position Summary An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures. Essential Functions Management Work effectively with store management and store crews Supervise the store’s crew through assigning, directing, and following up of all activities Effectively communicate information both to and from store management and crews Customer Service Assist customers with their questions, problems, and complaints Promote CVS customer service culture (greet, offer help, and thank) Handle all customer relations issues in accordance with company policy Maintain customer/patient confidentiality Merchandise/Presentation Price merchandise Stock shelves Support the planning, execute the displays, sign, and inventory of weekly, promotional, and seasonal merchandise Support the planning, execute the display and maintenance of off‑shelf merchandise Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations) and promote a positive shopping experience for all CVS customers. Required Qualifications Deductive reasoning ability, analytical skills, and computer skills. Advanced communication, supervision, and influencing skills. Ability to work a full‑time flexible schedule, including early morning, overnight, weekend shifts, overtime as needed, and respond to urgent issues at the store when they arise. Preferred Qualifications Experience as a retail supervisor. Education High School Diploma Or Equivalent Preferred But Not Required. Anticipated Weekly Hours 30 Time Type Full time Pay Range $17.00 - $26.00 This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Benefits Medical coverage Dental coverage Vision coverage Paid time off Retirement savings options Wellness programs Other resources, based on eligibility Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr