Client Care Coordinator for Home Care Company (PAS Agency)

Client Case Coordinator

Do you have a passion for helping others? We are looking for a team player with good people skills that has a compassion to make a difference in our client's lives. The Client Case Coordinator will focus on maintaining client relationships by ensuring adequate scheduling, home visits, and case management. So if you are looking for a fun, small office environment where you can make a positive impact this may be the job for you.

Case Coordinators are key personnel in the daily operations of a home care office. From answering the phones to being in the field interacting with clients and referral sources, a care coordinator's scope of responsibility is varied, fast paced, and rewarding. A mix of social services, operations, customer service, finance, sales, recruiting, and human resources are all part of a Care Coordinator's exciting role.

Care Coordinator Duties:

• Support office manager with scheduling, marketing, interviewing, and administrative duties
• Conduct telephone intakes with new or potential clients
• Perform initial home visits with new or potential clients to explain services and obtain a signed service agreement
• Execute follow-up home visits with existing clients
• Manage all scheduling activities, including replacement and substitute caregivers
• Resolve client, family, and caregiver differences
• Maintain files to meet all internal, state, and Federal quality and compliance standards
• Coordinate, screen, and interview prospective caregivers
• Select and interact with appropriate caregivers
• Conduct service calls with prospective clients

Care Coordinator Job Requirements:

Essential Skills/Qualities:

• Nurturing ability (Caring, empathetic, compassionate)
• Articulate, with strong verbal and written skills and pleasant phone manner
• High level of emotional intelligence
• Creative problem solving skills
• Organized and detail oriented; good documentation skills.

Educational Background/Prior Experience:

• Human services background or strong desire to help others.
• BA/BS related field is a plus.
• Must have a minimum of an associates degree.
• Good working knowledge and skills with PCs and able to use MS Office software suite.

What we Offer:

• Vacation
• Sick leave
• Bonuses
• Health Coverage
• Phone consults with board certified doctors through TelaDoc.

Starting salary range from $17-20/hour, depending on experience.

Some evenings and weekend on-call advisory requirements. Needs own transportation. We will run a criminal background check on all potential employees and reserve the right to test all employees for drug use.