Veterinary Patient Care Coordinator

Patient Care Coordinator

At Ankeny Veterinary Clinic, your dedication to medicine meets a mission of lifelong trust and compassion. As a full-service practice specializing in mammalian companion animals, we take pride in our reputation for excellence, reflected in our high Google rating of 4.7 stars. Our clinical focus balances reactionary care with robust preventative medicine, ensuring every patient is treated like a member of our own family. You will find a professional environment that prioritizes high-quality animal care and fosters long-lasting relationships with every client who walks through our doors. Your professional journey is supported by a collaborative group of teammates who are committed to your success. We believe in providing an atmosphere where you can grow your clinical skills through mentorship and advanced medical resources. Whether you are looking to refine your surgical techniques or expand your knowledge in internal medicine, our practice offers the stability and encouragement needed to reach your career goals. By joining our talented teammates, you will find the resources and support necessary to succeed in a modern, well-equipped facility. Beyond the clinic, you will discover that Ankeny offers an exceptional quality of life that perfectly complements your professional ambitions. Located just minutes from the vibrant energy of Des Moines, this growing community features over 90 miles of scenic trails, including the iconic High Trestle Trail, and beautiful recreation areas like Prairie Ridge. You can enjoy the unique shopping and dining at The District at Prairie Trail or explore the historic charm of Uptown. This location provides the ideal backdrop for a fulfilling work-life balance in one of the most sought-after cities in the region.

Your Impact as a Patient Care Coordinator

As a Patient Care Coordinator, you will be the central point of contact for our clients, guiding them through their entire visit from check-in to check-out. You will serve as a vital link between the client and the medical team, capturing medical notes, creating treatment plans, and coordinating all aspects of patient care to ensure a seamless and supportive experience.

Your Impact Will Include:

• Setting the Stage for a Great Visit: You'll contact clients before their appointments to set expectations, answer questions, and ensure they are prepared for their visit.
• Acting as a Medical Scribe: You will be in the exam room to capture real-time medical information from the veterinarian, ensuring all records are accurate and up-to-date.
• Creating Treatment Plans: You'll create, present, and clearly explain treatment plans to clients in accordance with the veterinarian's directions.
• Coordinating Seamless Care: You will collaborate with the technical team to ensure the veterinarian's treatment plan is completed efficiently and handle all in-room check-outs, including payments and scheduling follow-ups.
• Educating Clients: You'll clearly explain discharge instructions, ensure prescription fulfillment, and address any client inquiries.
• Following Up with Care: You will conduct post-visit follow-ups to check on the well-being of pets and communicate any test results.

What You'll Bring to the Team

• A high school diploma or equivalent.
• A genuine love for animals and a passion for delivering exceptional client service.
• A friendly, personable, and empathetic demeanor.
• Proficient in active listening, with strong computer literacy and typing skills for accurate medical transcription.
• Excellent written and verbal communication skills.
• Knowledge of (or eagerness to learn) veterinary medical terminology is preferred.
• 8:00 AM - 6:00 PM shifts on weekdays, 8:00 AM-12:00 PM rotating Saturdays REQUIRED.

Responsibilities and Benefits

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Competitive Compensation

A competitive hourly rate based on your experience, plus a comprehensive benefits package.

Total Wellbeing

Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).

Financial Health

Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.

Commitment to Growth

For those interested, educational assistance is available to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.

Valuable Perks

Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow . Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

Physical Requirements: Prolonged periods of standing and working on a computer. Ability to bend down and lift up to 40lbs unassisted. Reasonable accommodations may be made.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.