Self-Checkout Attendant

Self-Checkout (SCO) Attendant

PAQ, Inc. is committed to building a workplace where employees feel valued, supported, and empowered to do their best work. We believe diverse perspectives and experiences strengthen our organization and drive better outcomes for our customers and communities.

Self-Checkout Attendants play a crucial role in store operations, often being customers' final point of contact. They are responsible for accurately processing various forms of payment for store merchandise. The attendant is assigned multiple Self-checkout (SCO) stations to oversee. Additionally, attendants assist with responsibilities in other departments as needed.

Essential Functions of the Position:

• Provide friendly and helpful customer service, including handling difficult situations and resolving customer concerns, with supervisor assistance as needed.
• Supervise and operate SCO stations, ensuring customer accuracy in scanning items, processing payments, and troubleshooting as needed.
• Maintain SCO stations operational at all times, addressing and resolving any technical issues promptly.
• Manage customer flow at the SCO stations to ensure efficient service and minimize wait times.
• Assist customers with the SCO process, including scanning items, using payment methods, and bagging purchases.
• Monitor the SCO area to prevent theft and ensure customers follow store policies.
• Accurately identify produce items and process produce codes.
• Process all forms of transactions, including cash, checks, coupons, and electronic payments (debit, credit, gift cards, EFS, EBT, and WIC).
• Utilize knowledge of store layout and products to assist customers with inquiries and problem-solving.
• Comply with California Department of Alcoholic Beverage Control and Bureau of Alcohol, Tobacco, Firearms, and Explosives regulations, such as selling alcohol only during appropriate hours, not selling to visibly intoxicated persons, and adequately checking IDs to prevent sales to minors.
• Maintain up-to-date knowledge of ongoing promotions and store policies to provide accurate information to customers.
• Report potentially unsafe conditions and suspicious activities to ensure a safe store environment.
• Perform other duties as assigned.

Knowledge:

• Proficiency in basic math and cash handling procedures.
• Understanding of customer service best practices and strategies to enhance customer engagement.

Skills:

• Strong communication skills to interact effectively with customers and team members.
• Ability to operate POS systems and other cashier equipment.
• Attention to detail to ensure accuracy in transactions and handling of cash.
• Basic computer skills for operating the POS system.

Abilities:

• Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities.
• Aptitude for making informed decisions quickly, often in high-pressure environments.

Physical Requirements:

• Stand and walk for extended periods, typically 8-hour shifts.
• Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.
• Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
• Exhibit manual dexterity for handling money and operating SCO systems.
• Maintain clear communication with customers and team members.
• Move quickly and efficiently to assist customers and manage workload.
• Utilize cash handling tools, including counterfeit bill detection pens and equipment.
• Maintain physical stamina to work in a fast-paced environment.

Work Conditions:

• Work Hours: Vary, with availability required on weekends, evenings, and holidays; typically, 8-hour shifts for full-time employees.
• Environment: Indoor, climate-controlled, with adequate lighting and ventilation.
• Primary Work Stations: Self-checkout (SCO) stations and occasional assistance throughout the store.
• Dress Code: Professional and presentable attire as determined by store management, including a name tag, company-issued shirts, hats, jackets, or personal shirts that are black, burgundy, or blue, in good repair, and not faded.
• Exposure: May be exposed to moving mechanical parts and cleaning chemicals.
• Noise Level: Usually low to moderate, with occasional loud periods from customers, store announcements, and equipment.
• Interaction: Constant interaction with customers and team members in a fast-paced retail environment.

Minimum Qualifications:

• Education: High school diploma or equivalent.
• Experience: No prior experience is required; on-the-job training is provided. Previous retail or customer service experience is a plus.

Company Employment Policies:

• PAQ, Inc is an "At-Will" employer.
• PAQ, Inc is an Equal Opportunity Employer (EOE).

Location: PAQ, Inc, Store Location, On-Site

Reports To: Manager, Combo or Front End

Employee Type: Regular, Full-Time

Exemption Type: Non-Exempt

Pay Range: $17.25 - $24.00