Front Desk Associate

Front Desk Associate The Front Desk Associate will greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by the Gym General Manager or Operations Supervisor. Responsibilities Enthusiastically greets each member and guest promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym. Provides security and control to the front door and retail area of the facility. Personally checks each member into the gym using the proper check-in procedures. Monitors check-ins to identify delinquent accounts and notifies Gym Operations Supervisor. Registers all guests into the gym using proper registration procedures. Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner. Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques. Addresses caller's requests and/or takes appropriate messages noting caller's name. Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants. Responsible for following up on telephone inquiries to ensure that the appointment was booked properly. Responds immediately to member requests, inquiries, and concerns. Maintains neat appearance and wears proper uniform attire with nametag while on duty. Distributes keys, towels, and other materials as needed. Reserves time/makes appointments for special classes or other activities sponsored by the gym. Processes retail and concession sales. Attends all staff meetings as directed. Cleans and maintains the front desk area according to company standards. Responsible for gym walk-thru as designated in walk-thru log. Follows and reports any safety concerns. Notifies management of gym incidents that require incident reports. Works when scheduled and adheres to company attendance policies. Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor to include but not limited to light cleaning and picking up of weights. Qualifications High school diploma or equivalent required. Excellent customer service skills are required. Ability to communicate effectively with both staff and members. Ability to communicate effectively verbally, non-verbally, and in writing is required. Understanding of basic accounting principles is required. Understanding of basic cash processing procedures is required. Functional computer skills are required. Ability to multi-task. Must be able to work a flexible work schedule to include holidays and weekends. Must be able to lift 25lbs repeatedly and stand for extended periods of time. Upholds Gold's Gym Vision, Mission, Values, and code of conduct. Complies with all Gold's Gym policies and procedures. What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno, and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness. We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - but also enthusiastic, collaborative, and creative. If this feels like you, we can't wait to get your application!