Community Services - Enrollment and Care Coordination Specialist-CSP and Compass

Description and Responsibilities

Open Sky’s Community Supports Program is a Mass Health funded navigator service that provides case management and care coordination to individuals in the community. Individuals served in the program must have a mental health disorder or co-occurring disorder and be considered at high risk for admission to a 24-hour treatment setting. Other services include t he Health Related Social Needs (HRSN) p rogram, which works in collaboration with MassHealth to address the immediate daily necessities that arise from the inequities caused by the social determinants of health, such as lack of access to basic resources including stable housing, a toxin-free environment, healthy food, heating and Internet access, transportation, healthcare, safety, education, employment, and social connection.

The Enrollment and Care Coordination Specialist will screen indivdiuals for CSP-HI, housing, nutrition program, navigation and transitional goods eligibility and will complete enrollment for individuals in the program including orientation to services, service agreements, consents, and data entry into the electronic health record software for each member. They also provide training, monitoring, feedback and corrective action to housing specialists and assign and track housing specialists caseloads in collaboartion with the team lead, as needed.

Other Key Responsibilities:

• Outreach to community providers to develop relationships and develop referral pathways.

• Verify insurance prior to enrollment and monitor insurance eligibility for each member.

• Obtain authorizations from the insurance provider for each member. Track the authorization expiration and obtain new authorizations.

• Participate in live review meetings with insurance company representatives for each member.

Qualifications

• High School Diploma, GED or equivalent, required.

• Minimum of two years’ experience with housing and behavioral health population, required.

• Valid driver’s license and acceptable driving history, required.

• Must be able to collaborate with a multi-disciplinary team, possess excellent written and verbal communication skills with attention to detail, required.

• Experience with electronic health records, billing and/or referral management are strongly preferred.

About Us

At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life.

Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL.

At Open Sky, you’ll join over 1,300 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond.

As a trauma-informed organization, Open Sky strives for transparency and sensitivity to the experiences of those we interact with. Self-care is encouraged, and we are committed to providing a positive work culture that is focused on continuous learning and the value of diverse perspectives.

Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility and begin your career with Open Sky today!

• Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities

• Generous paid time off plan – you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!)

• We pay for your higher education! Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications.

• Medical, Dental and Vision Insurance with Prescription Plan

• 403b Retirement Plan with Employer Match

• Life Insurance (100% Employer-Paid)

• Eligible employer for the Public Student Loan Forgiveness Program

• And more!

Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled Veteran status.

Base Rate

USD $25.55/Hr.

Job ID2026-10800

CityWorcester

StateMassachusetts

Base RateUSD $25.55/Hr.

Maximum RateUSD $28.72/Hr.