Guest Service Attendant

Zoo Attendant Under immediate direction and in compliance with straightforward and standardized policies and procedures, as assigned on a rotating basis, functions in the role of ticket booth attendant, retail attendant, giraffe feeding attendant, birthday party host, outdoor sales attendant or concession attendant at the City of Greenville Zoo. Provides outstanding customer service to Zoo patrons by answering questions, providing information about Zoo attractions, providing directions, and resolving minor issues; escalates complex issues as needed. Performs shift opening and closing duties including, balancing cash register, taking inventory, cleaning equipment and restocking supplies. During operating hours: sells and collects/redeems tickets and memberships for the Zoo, sells merchandise to customers in person and via phone sales, and prepares and serves food and beverages following City, South Carolina Department of Agriculture (SCDA), and South Carolina Law Enforcement Division (SLED) policies and safety regulations. Assists with birthday parties including the setup, coordination and breakdown. Assists with special projects and events as assigned, including staffing, setup, check-in, sales and breakdown. Maintains and helps to implement Zoo safety protocols and procedures as required including keeping necessary training and certificates/licenses up to date. Job Duties Essential Functions: Perform customer service in assigned area (ticket booth, retail, giraffe feeding, outdoor sales stations and concessions) by greeting patrons, answering questions, providing information about Zoo attractions, providing directions, and resolving minor issues; escalate complex issues as needed. Perform shift opening and closing duties including, balancing cash register, taking inventory and restocking supplies as needed. Operate cash register and receive payments from Zoo patrons in cash or credit card; accurately count and provide change when applicable. When assigned to ticket booth, sell and collect tickets & memberships for the City of Greenville Zoo. When assigned to the giraffe deck, collect and prepare the necessary materials for the experience, clean the deck before service, interact with guests in a positive and uplifting manner, and monitor and correct guest behavior as needed. When assigned to retail, sell merchandise to customers in person and via phone sales; restock, arrange, and straighten displays, process incoming shipments of products; package and ship orders as needed; conduct inventory. When assigned to concessions stand, prepare and serve food and beverages in accordance with City and SCDA policies and safety regulations; handle alcoholic beverages according to SLED policies; bus and sanitize the tables and dining area of the concession stand regularly; operate and maintain food service equipment, drink machines, and ICEE machines. Maintain cleanliness of assigned area according to department and SCDA policies and regulations. Clean mobility equipment (e.g., strollers, wheelchairs, and motorized scooters) for rental to customers. Clean and sanitize utensils, countertops, and all food prep areas and machinery using disinfectant cleaning agents (e.g., bleach, oven cleaner, kettle cleaner, disinfectant wipes, glass cleaner). Wash hands frequently throughout each shift. Remove expired/unusable perishable items from refrigerators, freezers and other storage areas daily. Ensure clutter-free/safe walkways for patrons by sweeping and mopping each assigned area daily. Maintain clean and attractive seating around the concession area by removing all trash and cleaning trash receptacles as needed, daily. Participate in and assist with special events held by the City of Greenville Zoo during regular operating hours, as well as, after hours as assigned. Staff events, handle check-in and other sales, Set-up and break-down event areas and/or items. Gather, assemble and disseminate promotional products for and during special events. Ensure patron safety by maintaining up to date knowledge regarding the City of Greenville Zoo safety standards, policies, and procedures. Implement appropriate Zoo safety protocols and procedures, including the Greenville Zoo Animal Escape Plan, Lost Child/Adult Procedure, first aid, and various City policies/SLED policies/procedures accordingly. Attend Zoo and City of Greenville trainings as needed to maintain current knowledge base regarding Zoo/City safety. Review the calendar for birthdays, prepare the birthday area, and ensure extra stock of paper products are available nearby to bolster guest supply. Assist with the coordination of the party including greeting the host at the gate, assisting with decoration, facilitating the birthday events, and assisting with the packing up of guest birthday items. Clean, sanitize, and reset the area for the next scheduled use. Perform other duties as assigned. Qualifications Job Requirements: High school diploma or equivalent. At least one (1) year of experience in a customer service related position. Alcohol Seller-Server Training is required to be completed within six (6) months of hire. First Aid, Child and Adult CPR, and AED certification within one (1) year of hire. Preferred Qualifications: Experience operating a cash register. Valid South Carolina Class D Driver's License. Knowledge of: Principles of customer service and people management. Point of sale systems. Microsoft Outlook and Teams. Ability to: Communicate basic information to the public in a respectful and knowledgeable manner. Utilize a variety of communication and interpersonal skills to interact successfully with a people at a number of levels inside and/or outside the organization. Work cooperatively with other team members in order to achieve results. Properly clean and sanitize all work areas. Accurately make change, process, and account for monies and receipts by making basic mathematical calculations, including processing credit and debit card payments. Conduct and maintain accurate inventory counts. Set-up and break-down event areas and/or items. Read policies, procedures, papers, periodicals, journals, and manuals. Write simple sentences, and/or series of numbers, names, and addresses, and compose emails in a clear and professional manner. Operate radio, golf cart, various concession machines, basic hand tools (screwdriver, box cutter, hammer, broom, mop, etc.), and some battery or gas-powered tools (drills, pressure washers, and leaf blowers). Operate general office equipment to include scanner, printer, copier, telephone, and computer with Microsoft Office Suite. Utilize specialized software and systems to include point of sale, inventory management, and ticketing system(s) as well as associated equipment. Other Information Working Conditions: Primary Work Location: Concessions, Gift Shop, Giraffe Platform, Outdoor Sales Stations, and Ticket Booth (Zoo grounds). Protective Equipment Required: Sanitary gloves, heat resistant gloves, and cryogenic gloves. Designated PPEs for specific areas and activities within the Zoo. Environmental/Health and Safety Factors: Frequent exposure to unpleasant environmental conditions and/or hazards. Frequent outside work. Daily exposure to wetness and/or humidity. Seasonal exposure to extreme temperatures. Daily exposure to chemical cleaning agents which include bleach products, drain cleaner, glass cleaner, kettle cleaner and aerosol oven cleaners. Frequent exposure to respiratory hazards and verbal insults from customers. Physical Demands: Constantly requires hearing, vision, and talking. Frequently requires carrying, fine dexterity, handling/grasping, lifting boxes of supplies, pushing/pulling, reaching, and twisting. Occasionally requires bending, climbing, crouching and stooping, kneeling, and walking on uneven surfaces and up/down hills. Medium strength demands include exerting up to 10-20 pounds frequently, exerting 20-50 pounds occasionally, and exerting 50-100 pounds rarely with assistance. Mental Demands: Constantly requires working closely with others as part of a team, and working in a noisy/distracting environment. Frequently requires time pressures and frequent change of tasks. Americans with Disabilities Act Compliance: The City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.