Customer Operations and Safety Support

Job Description

Job Description

We are seeking a professional, customer-focused Autonomous Shuttle Attendant to support daily operations for an on-demand autonomous ride-hailing service. In this role, you will serve as a key point of contact for riders by ensuring safe, efficient, and welcoming transportation experiences.

The ideal candidate is calm under pressure, highly communicative, safety-oriented, and experienced in customer-facing environments. This position requires strong interpersonal skills, attention to detail, and the ability to manage service disruptions with professionalism and empathy.

Key Responsibilities

• Uphold a safety-first, inclusive, and open-communication culture
• Greet passengers and provide a warm, welcoming rider experience
• Authenticate riders using badge scanning systems
• Coordinate and hail autonomous vehicles between locations
• Communicate with cross-functional operations teams through Slack and vehicle communication channels
• Perform light crowd control and assist with rider flow management
• Provide timely service updates and disruption communications
• Assist passengers during service interruptions or emergency situations
• Follow operational protocols and procedures accurately

Requirements

Qualifications

• Minimum 2 years of experience in customer service, retail, hospitality, transportation, or another customer-facing role
• Excellent verbal communication and interpersonal skills
• Strong customer-service mindset with a commitment to positive rider experiences
• Ability to remain calm and professional in high-pressure situations
• Experience with conflict resolution or de-escalation techniques preferred
• Detail-oriented with the ability to follow established procedures and safety protocols
• Proactive, dependable, and resourceful team player
• Comfortable using communication platforms such as Slack

Physical Requirements

• Ability to stand and walk for extended periods outdoors
• Ability to lift and carry moderate loads
• Flexibility to work assigned shifts and operational locations as needed

Benefits

Candidates must be available to work:

• 7:30 AM – 4:00 PM shifts
  OR
• 11:30 AM – 8:00 PM / 12:00 PM – 8:30 PM shifts

Initial scheduling may begin as:

• Monday – Friday

However, weekend flexibility will be required in the future based on business needs and rider support operations in Foster City.

Pay Rate = $25 per hour