Customer Service Specialist

Customer Service Specialist

Compensation: $22-$27 per hour DOE
Employment Type: Direct Hire | Full-Time | Non-Exempt
Schedule: Monday-Friday | 7:30 AM - 4:00 PM
Location: Turlock, California
Industry: Food Processing / Agriculture

About the Opportunity


Talent Group is partnering with a growing agricultural and food production organization to identify their next Customer Service Specialist. This role plays a critical part in supporting customer orders from contract execution through final shipment while ensuring a seamless experience for both domestic and international customers.

This position offers the opportunity to work cross-functionally with Sales, Production, Quality Assurance, Logistics, and Accounting while serving as a key point of communication throughout the order fulfillment process.

Key Responsibilities

• Support customer orders from contract execution through shipment completion.
• Coordinate domestic and international transportation and logistics activities.
• Issue and maintain sales and purchase contracts and ensure proper documentation is received and filed.
• Obtain and process customer purchase orders and shipping instructions with a high degree of accuracy.
• Coordinate bookings with shipping lines and carriers.
• Prepare export documentation including shipping instructions and required filings.
• Communicate booking details and shipment updates to customers.
• Assist with transportation and carrier-related issues as they arise.
• Monitor contract compliance and shipment schedules to ensure timely delivery.
• Partner closely with Sales, Production, Quality Assurance, Logistics, and Accounting teams.
• Escalate customer concerns when necessary and help drive timely resolutions.
• Continuously identify opportunities to improve processes and efficiencies.
• Maintain compliance with all food safety, quality, and workplace safety standards.

Qualifications

• High school diploma or equivalent required.
• 3-5 years of customer service, logistics, supply chain, export, or administrative experience preferred.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and relationship-building skills.
• Strong data entry, reporting, and administrative capabilities.
• Ability to analyze issues, exercise sound judgment, and resolve problems effectively.
• Self-starter with the ability to work independently and collaboratively across departments.
• Experience within food processing, agriculture, manufacturing, or supply chain environments is highly preferred.

Physical Requirements

• Primarily office-based environment.
• Ability to sit for extended periods while using a computer.
• Occasional standing, walking, bending, and lifting up to 25 pounds may be required.

Why Consider This Opportunity?

• Direct hire opportunity with a stable and growing organization.
• Competitive compensation of $22-$27 per hour based on experience.
• Collaborative team environment with cross-functional exposure.
• Opportunity to play a key role in customer satisfaction and operational success.
• Long-term growth potential within the organization.