Customer Service

Customer Service Representative

Job Title: Customer Service Representative Location: Naperville Comp: $17.25/hr + Bonus Benefits: For eligible employees, we offer medical, dental, vision, and 401K.

About the Role We are seeking motivated, energetic Customer Service Sales Representatives to join our growing team. In this role, you will serve as the voice of the brand—connecting with customers, identifying their needs, and offering tailored solutions that provide protection and peace of mind for their homes. This is a fast-paced, performance-driven environment where your success directly impacts your earning potential. If you thrive on communication, problem-solving, and achieving goals, this is an excellent opportunity to grow your career.

What You'll Do

• Engage with customers via phone and online channels to promote home warranty and energy-related protection products
• Make outbound sales calls and manage inbound customer inquiries professionally and enthusiastically
• Identify customer needs and recommend appropriate solutions
• Meet and exceed individual and team sales goals
• Accurately document interactions and maintain customer records in CRM systems
• Stay current on product knowledge and promotions
• Collaborate with team members and contribute to a positive, results-driven culture

What We're Looking For

• 3+ years of customer service or sales experience (contact center experience preferred)
• Proven success with upselling, cross-selling, and meeting sales targets
• Strong verbal and written communication skills
• Experience using CRM systems (e.g., Salesforce, HubSpot, or similar)
• Ability to adapt quickly in a dynamic environment
• Positive attitude with a passion for helping customers

Preferred Qualifications

• Bilingual Spanish skills
• Demonstrated history of exceeding quotas in high-volume sales environments

Requirements

• High School Diploma or GED required
• Basic computer proficiency, including Microsoft Office Suite