Lead Pharmacy Technician

Summary Summary The Patient Engagement Lead Pharmacy Technician is responsible for prescription order entry, insurance processing, and patient outreach to coordinate prescription fulfillment and delivery. The Patient Engagement Lead Pharmacy Technician works in a large volume centralized specialty and mail order pharmacy call center setting under pharmacist supervision. This position plays a key role in pharmacy operations providing excellent service through high quality performance and care. The Patient Engagement Lead Pharmacy Technician functions in a multi-skilled environment which requires the application of teamwork, leadership and flexibility. This position will require collaboration with the central pharmacy dispensing team to coordinate services and will have a high degree of interaction with patients and caregivers. The Patient Engagement Lead Pharmacy Technician is required to perform all tasks in a safe manner consistent with Baptist Health System policies, federal and state pharmacy regulations, and applicable accrediting body standards. The Patient Engagement Lead Pharmacy Technician is a subject matter expert in medication processing, third party billing, medication synchronization, troubleshooting and resolving complex problems, and has excellent communication and collaboration skills. The Patient Engagement Lead Pharmacy Technician assists the Manager, Central Specialty & Mail Fulfillment with the operational supervision of the central call center pharmacy workflow including pharmacy operations, technician training and technician competency development. Job Description Baptist Health is looking for a Patient Engagement Lead Pharmacy Technician to join our team at the Central Pharmacy in LaGrange, KY. Demonstrates commitment to the quality, philosophy, and values of Baptist Health by maintaining compliance with established policies and procedures, organizational objectives, process improvement, and safety standards. Engages in personal development to stay updated with pharmacy trends related to role and practice setting. Performs all tasks associated with prescription order entry and adjudication for centralized specialty and home delivery prescriptions as permitted by state regulatory and accrediting agencies. Navigates the dispensing software to perform administrative activities including but not limited to processing prescriptions efficiently, coordinating delivery with patients and/or caregivers, and resolving issues with claims. Resolves insurance issues and communicates anticipated prescription delays to patients in a timely manner. Uses available software tools to synchronize patient medication refills. Serves as the primary point of contact with patients related to their medication fulfillment needs and escalates clinical questions to the pharmacist. Provides excellent care showing empathy and compassion to patients and caregivers. Collaborates with onsite central pharmacy dispensing team to coordinate services and prescription fulfillment. Assists with maintaining the call center department by keeping it clean and in order and ensures all assigned tasks are completed at the end of the shift. Escalates problems to a pharmacist or manager if unable to resolve independently. Assists in training new staff and contributes to team meetings. Takes a leadership role with prescription operational processes including order entry, third party insurance processing, copay assistance, and medication synchronization. Maintains proficiency with pharmacy dispensing software and vendor systems. Maintains proficiency with 340B program requirements and assists with 340B audits and reports. Leads pharmacy technician onboarding activities and training program development. Completes pharmacy technician training and competency assessments. Baptist Health is an Equal Employment Opportunity employer. Minimum Education and Training High School Diploma or equivalent required. Registration with Kentucky Board of Pharmacy upon hire. Nationally certified as a pharmacy technician. Completion of 340B University or Apexus certification within 6 months of hire. Experience Two years community pharmacy technician experience required. Previous call center pharmacy work experience preferred. Company Overview Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians. Equal Employment Opportunity Statement EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Notice of nondiscrimination and accessibility to services Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call View phone number on click.appcast.io. For TDD to voice, call View phone number on click.appcast.io. Job Applicant Privacy Policy Statement Job Applicant Privacy Policy Statement - Job Applicant Privacy Policy #J-18808-Ljbffr