Customer Service Lead

Job Description

Job Description

Customer Service Team Lead

Location: On-Site | Hours: Monday-Friday, 9:00 AM-5:00 PM
Compensation: Up to $85,000 base salary + bonus

We are seeking a hands-on Customer Service Team Lead to oversee daily customer service operations in a fast-paced distribution environment. This role will lead a customer service team, manage order processing, resolve customer issues, and work closely with Sales, Operations, Logistics, and Finance to ensure exceptional service and order accuracy.

Key Responsibilities

• Lead, mentor, and support the customer service team.

• Oversee order entry, order management, returns, and customer inquiries.

• Serve as the escalation point for complex customer concerns.

• Coordinate with Sales, Supply Chain, Warehouse, and Logistics teams to ensure smooth order fulfillment.

• Maintain accurate customer and order information within ERP/CRM systems.

• Monitor service performance, track KPIs, and identify process improvements.

• Build strong customer relationships and ensure a high level of service satisfaction.

• Assist with onboarding and training of new team members.

Qualifications

• 3+ years of customer service, order management, inside sales, or operations experience.

• Previous experience leading or mentoring a customer service team.

• Strong communication, problem-solving, and organizational skills.

• Experience with ERP/CRM systems and Microsoft Office, particularly Excel.

• Distribution, manufacturing, or chemical industry experience is a plus.

What We're Looking For

• Customer-focused leader with strong attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

• Collaborative team player with excellent follow-through and decision-making skills.

Pay Details: $30.00 to $38.00 per hour

Search managed by: Ellen Slovikowsky

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

\nCompany Description

Global Management Consulting firm.

Company Description

Global Management Consulting firm.