Customer Service Specialist

Job TitleCompensation: $16.75/hourSchedule: Average 20 hours/week to include days, evenings, and weekends; holidays as neededScheels Company Goals:We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.What We Commit To – Our Employee Ownership ValuesAs an employee-owner, you're expected to actively contribute to a culture that thrives on:Delivering a Personalized WOW Customer ExperienceEvery customer interaction is an opportunity to exceed expectationsWe focus on making every visit memorable, personalized, and impactfulHaving a Team-First, Winning MentalityWe succeed together by supporting one another and celebrating team winsCollaboration and unity drive our performance and customer experienceLearning and Adapting to Constant ChangeWe embrace growth, innovation, and feedbackChange is not a barrier–it's a catalyst for improvement and excellenceTaking Pride in Our Work and Thinking Like OwnersEvery task matters, and we take full responsibility for the resultsOwnership means accountability, care, and drive to go above and beyondExpecting Honesty and Integrity in All That We DoTrust is the foundation of our relationships–with customers and with each otherWe act with transparency, fairness, and respect at all timesResponsibilities:Greet all customers with a smile when entering and exiting the storeEnhance the customer experience by engaging in conversation while providing personalized service and consistently meeting the goals of the digital receipt programAccurately scan every item customers are purchasing, ensuring all merchandise is properly rung through and paid for before the customer leaves the storeTreat merchandise with care, and bag purchases carefully and efficientlyPromote the Scheels Visa card and clearly explain all benefitsEnd each transaction by saying "thank you" to every customerOperate the register system, follow all cash handling policies, and be knowledgeable in store products and policies as they pertain to customer serviceResolving problems that involve several variables in standardized processesPerform basic math, calculate discounts, make change, and accurately balance the cash drawerMaintain an awareness of in-store events and promotionsComplete Customer Service projects and delegate to other cashiers when neededAssist in the training of new Customer Service Associates and CashiersAssist with all other duties as assignedAbility to work assigned schedule, which may include varied hours, evenings, weekends, and holidaysEducation & Experience:The ideal candidate will have a high school diploma or general education degree (GED) and 1+ years of cashiering experience or training, or equivalent combination of education and experience.Physical Requirements/Lifting Requirements:Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.Benefits: At SCHEELS, we offer a full range of benefits, including an Employee Stock Ownership Plan (ESOP), 401(k) with Roth options, associate discounts, and full health coverage—including medical, HSA, dental, and vision. We also offer accident and hospital indemnity insurance, an Employee Assistance Program, and time to recharge through paid time off, holiday pay, maternity leave, and bereavement leave. (Note: Additional leave benefits may apply based on your state of employment.)EQUAL EMPLOYMENT OPPORTUNITYScheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Scheels