Regional Manager

Regional Manager

The Regional Manager (RM) is responsible for overseeing the day-to-day operations of client sites within a designated geographical area. This includes managing SSPG personnel, staffing, scheduling shifts, ensuring coverage, overseeing post orders, training, handling short-term or emergency staffing needs. The RM plays a critical role in ensuring the efficient management of resources to deliver exceptional service to clients. The RM is a client facing role within SSPG and ensures their needs are met while maintaining SSPG order and compliance.

Key responsibilities include overseeing daily operations in the region, managing the scheduling of SSPG Officers, supervising the performance and conduct of SSPG Officers, building and maintaining strong relationships with clients, overseeing the recruitment, onboarding, and training processes for new SSPG Officers, ensuring all sites are properly staffed and post orders are followed by SSPG Officers, working with the Director of Operations to monitor internal controls that impact operations, reporting on operational status, staffing levels, incidents, and client feedback to the Director of Operations, and addressing emergency staffing needs.

Requirements include a minimum of 2 years of experience in operations, supervision, or a related field, active OPOTA certification, strong supervisory and leadership skills, a valid Drivers License, ability to quickly address and resolve issues related to scheduling, staffing, and operations, strong customer service skills, excellent verbal and written communication skills, ability to adapt to changing operational needs, emergency situations, and client requests, strong time-management and organizational skills, high school diploma or equivalent, security industry certifications, and experience in scheduling, operations management, or security leadership.

Schedule and availability require designing a schedule that works for them and ensuring smooth operations, with flexibility required when emergency coverage is needed. Benefits include medical, dental, vision, life insurance, paid time off, weekly pay on Fridays, and a referral bonus. Work authorization must be legal to work in the United States. Silver Star Protection Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.