IN-HOUSE SALES ASSOCIATE

SUMMARY

The in house sales associate will focus on building relationships with clients, understanding their needs, and guiding them through the residential and new construction process, from initial inquiry to final purchase or project completion. They will be organized, outgoing, positive, and enthusiastic about residential new construction while maintaining the most up to date knowledge on company products and offerings in the Cleveland and Northeast Ohio market.

ROLES AND RESPONSIBILITIES

Generates Sales to meet and exceed goals. Maintains thorough notes on all leads and updates Builder Trend with lead and contact details. Schedules & coordinates customer meetings, such as model, touring projects, in the office or over a cup of coffee. Collaborates with D4 Marketing to have the most up-to-date, branded materials for our spec homes and/or models. Expands on and keeps up to date knowledge of D4 Homes product offerings, standard features, and options/upgrades. Conducts weekly check-ins with the VP of New Construction to stay organized and up to date on the latest department information. Understands the products and services being offered by D4 Homes, including technical specifications, features, and a strong knowledge of the Cleveland and Northeast Ohio Market. Maintains a positive, outgoing, and upbeat attitude while effectively communicating with clients and team members. Responds to customer inquiries, providing information, and nurturing leads to convert them into sales. Collaborates with D4 Interior Design to schedule client selection meetings. Maintains positive relationships with clients and provides regular project updates. Addresses client inquiries and concerns professionally. Assists with additional projects, duties, and tasks as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience - High School Diploma (or GED or High School Equivalence Certificate). Associates degree in a related field is preferred. A minimum of 2-5 years in sales is required. Knowledge of the Cleveland and Northeast Ohio market is required. Language Skills – Ability to follow verbal and written work instructions. Ability to read, analyze, and interpret financial reports. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to management, public groups, and/or board of directors. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors, etc. Mathematical Skills – Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Computer Skills - To perform this job successfully, an individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. This role requires an above- average knowledge of Microsoft Office. Other Qualifications - Occasional travel when needed. A valid driver’s license is required when travelling to job sites.

COMPETENCIES

Accountability and Dependability – Takes personal responsibility for the quality and timelines of work and achieves results with little oversight. Communication – The ability to inform orally and in writing, with clarity and good effect. Understands clearly and quickly when instructions or orders are received. Knows their audience and can adjust to each setting to effectively relay the message. Customer Service – The ability to satisfy the expectations and requirements of customers. Displays courtesy and sensitivity and responds promptly to service requests. Identifies customer needs and explains services clearly. Handles difficult situations. Time Management – Manages one’s own time and the time of others. Ability to organize and prioritize while effectively working within scheduled time frames.

PHYSICAL DEMANDS

While performing the duties of this job, the individual must be able to remain in a stationary position for 90 percent of the time while operating their computer and performing office work. The individual needs to occasionally move about inside the office and outside of the office to travel to job sites. They constantly operate computers and other office productivity machinery, such as calculators, copy machines, fax machines, and computer printers. They must be able to exchange accurate information with customers and others in the office while interacting. The employee must regularly move up to 15 pounds and occasionally up to 25 pounds. The individual must be capable of reviewing their work for errors and adjusting as necessary.

WORK ENVIRONMENT

While performing the duties of this Job, the individual is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually low to moderate. The individual frequently works in a controlled climate. #J-18808-Ljbffr Driven 4 Group