Inside Sales Supervisor

Inside Sales Supervisor

Join a rapidly growing team at EcoShield Pest Solutions where your success is rewarded, your development is prioritized, and you help protect families and homes through industry leading pest solutions.

We're set to double in size this year by increasing marketing spend to drive lead flow. This extraordinary increase in inbound sales calls and digital leads is why we need more sales leaders.

The Inside Sales Supervisor plays a critical role in leading, developing, and supporting EcoShield's Inside Sales Specialists (ISSs). This leader ensures high-quality sales performance, drives team results, provides coaching and feedback via our structured leadership playbook, and reinforces EcoShield's mission to deliver exceptional customer experience while growing revenue. This position is on-site and reports to our Chandler, AZ location.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and evaluate a team of approximately 12 Inside Sales Specialists to achieve performance KPIs.
• Review and monitor sales calls to provide constructive feedback and strengthen communication and closing skills.
• Foster a positive, high-energy team environment through regular one-on-ones, recognition, and ongoing support.
• Train new hires and support continued professional development.

Performance Management

• Monitor & drive individual and team KPIs.
• Ensure team & team members meet or exceed goals

Sales Operations & Process Excellence

• Oversee daily sales activities.
• Ensure CRM accuracy, lead management compliance, and consistent follow-through on sales opportunities.
• Identify process gaps and recommend improvements.
• Support outbound campaigns and upsell initiatives.

Customer Experience

• Model and enforce EcoShield's core values.
• Resolve escalated customer concerns professionally and efficiently.
• Ensure customers receive clear expectations and accurate service information.
• Collaborate with leadership on hiring needs.

Qualifications

• 2+ years of experience leading an inside sales team of 5 or more team members.
• Track record of success in sales leadership.
• High school diploma or equivalent required.
• Passion for sales as a craft.
• Strong understanding of Inside Sales processes.

Pay and Benefits

• Weekly Pay get paid every Friday!
• Competitive base salary paid weekly, plus monthly bonuses.
• This role includes hourly/base pay plus commission opportunities, with average annual earnings ranging from $75,000$85,000.
• Paid sick and vacation time along with 10 company-paid holidays
• Comprehensive medical, dental, and vision insurance options, including a Health Savings Account (HSA).
• Short-term and long-term disability coverage, plus voluntary life insurance.
• 401(k) with a competitive match: 100% of the first 3% contributed and 50% of the next 2%.
• Access to the Employee Assistance Program (EAP)
• Discounted pest control services for employees and their friends/family.

Physical Demands and Working Requirements

The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job.

Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions.

• Prolonged periods of sitting at a workstation.
• Frequent use of hands and fingers for typing and mouse usage.
• Occasional lifting of office materials up to 25 pounds.
• Climate-controlled office with quiet to moderate noise levels.

EEO Statement: The Shield Co. Management, LLC is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.