General Manager

Job Description

Job Description

Summary of the Role:  The General Manager (GM) is responsible for overseeing the daily operations of the dispensary, including staff training and development, team management, regulatory compliance, cash handling, and sales performance. This role ensures that dispensary operations effectively support sales and marketing objectives while maintaining inventory within a secure, well-controlled, and fully compliant facility.

Key Responsibilities: 

Operations & Leadership

• Oversee and manage all daily operations of the dispensary to ensure efficient, compliant, and customer-focused performance.
• Maintain full accountability for dispensary profit and loss (P&L) performance.
• Develop, implement, and maintain compliant standard operating procedures for dispensing, inventory management, and all sales support functions.
• Partner with the executive leadership team to understand market drivers and trends, provide insights, make recommendations, and interpret performance data.
• Participate in and conduct weekly leadership calls to review sales performance, monthly goals, and business trajectories.
• Demonstrate strong leadership and sound decision-making in high-pressure or stressful situations.

Compliance & Risk Management

• Ensure compliance with all company policies, procedures, and applicable state and federal regulations.
• Enforce diversion prevention controls through strict adherence to regulatory and internal standards.
• Stay informed of regulatory updates and adapt operational practices accordingly to maintain compliance.

Customer & Patient Experience

• Provide high-level oversight of staff and customer interactions to ensure exceptional service standards are consistently met.
• Promote a professional, compliant, and customer-centered dispensary environment.
• Resolve escalated customer concerns while maintaining service excellence and regulatory compliance.

People Management & Development

• Lead all aspects of staff management, including hiring, training, onboarding, performance management, disciplinary actions, employee relations, and performance evaluations.
• Create and manage staff schedules to meet operational needs while maintaining labor efficiency and budgetary expectations.
• Coach and develop leadership capabilities within the team to support succession planning and long-term growth.

Inventory Management

• Track and monitor inventory using the state-mandated inventory tracking system and internal business management platforms.
• Oversee the receiving process for all regulated and non-regulated products in partnership with the Inventory Manager.
• Conduct physical inventory audits at designated intervals (daily, weekly, quarterly, and annually) in collaboration with the Inventory Control Manager to ensure accuracy between physical counts and system records.

Systems & Technology

• Maintain business management platforms and ensure all technology systems operate effectively, securely, and in compliance with company standards.
• Demonstrate proficiency in Dutchie, OAARS, Microsoft hardware and software, and other required operational systems.
• Operate cash registers, tabletop scanners, and handheld scanners as needed to support operations.

Cash Handling & Financial Controls

• Oversee and manage all cash handling activities, including deposits, reconciliations, change orders, and secure storage, in accordance with company policies.

Facilities & Housekeeping

• Work cross-functionally to ensure the facility maintains an exemplary standard of cleanliness, organization, functionality, safety, and security.

Professional Skills & Continuous Improvement

• Communicate efficiently, effectively, and professionally with employees, leadership, and external partners.
• Analyze operational challenges, identify alternative solutions, and implement recommendations that support company goals.
• Research, evaluate, and adapt to new operational methods, compliance requirements, and best practices to drive continuous improvement.

Other Duties

• Perform additional duties as assigned to support efficient, compliant, and customer-focused operations.

Position Requirements:

• Previous OH MMJ Industry Retail Experience
• Flexible schedule availability including nights, weekends and holidays  
• 5+ Years general management experience required
• Experience managing high volume business
• P&L and budget management knowledge
• Must be 21 years of age or older
• Must be able to pass a criminal background check
• Strong verbal communication and basic math skills required
• Must demonstrate a proficiency for technology

Physical and Environmental Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   

• Ability to lift, push, and pull 50 pounds   

• Ability to sit, squat, bend, and kneel repetitively throughout a workday   
• Ability to stand for extended periods of time   
• Extended computer usage 
• Comfortable being under constant video surveillance 
• Work environments that include exposure to, but not limited to fumes, dust, odors, heights, indoor AC, no AC, motion, and noise.   

Management reserves the right to assign other job duties as necessary, with or without notice. Please note this job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. 

Diversity and Inclusion:

We are an equal opportunity employer that does not discriminate based on race, creed, color, national origin, ancestry, age, marital status, sexual orientation, genetic information, pregnancy, sex, gender identity or expression, disability, or because of the liability for service in the armed forces of the United States or the nationality of any individual, or any other characteristic protected by applicable federal, state, or local laws.  ​  ​

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