Customer Service Lead

Role Overview This position involves providing exceptional customer service at the store's front end, supervising front-end activities in the absence of the Customer Service Manager, and ensuring efficient store operations to support financial goals. Key Responsibilities Accurately handle transactions including cash, checks, cards, refunds, and media sales in compliance with policies. Promptly manage return-to-stock items, prioritize perishables, and maintain store cleanliness and organization. Maintain knowledge of store products, sales promotions, and coupon deals. Train team members and oversee staffing, scheduling, and productivity. Handle spoiled/damaged products following established guidelines and adhere to safety and food safety standards. Support guest experience and perform additional tasks as assigned across departments. Qualifications & Skills High school diploma or equivalent. Proficiency in computer use, including email and spreadsheets. Strong reading, writing, and interpretive skills. Accounting, bookkeeping, and financial analysis abilities. Experience in developing budgets, delegating tasks, and suggestive selling. Attention to detail and physical ability to lift up to 50 pounds, stand, walk, and perform various physical activities. Work Environment The role requires working in a retail setting with varied temperatures, occasional outdoor exposure, and a moderate noise level. Reasonable accommodations can be made for disabilities. #J-18808-Ljbffr RoShay Services