Operations Associate

Kforce has a client that is seeking an Operations Associate in Burton, MI. Summary: The main function of an Operations Associate is to perform various administrative, technical, and/or customer service tasks across assigned business units. A typical operations associate is responsible for managing complex data, resolving customer issues, performing company research, assisting in project management, maintaining equipment inventories, and administering company policies. Job Responsibilities:

• Gather, develop, maintain, and interpret complex data
• Communicate statistical and technical data with internal and external business units
• Assist in system change management and deployment
• Respond to inquiries for routine system issues and mainframe batch issues
• Assist in central deployment of changes to distributed cycle and mainframe batch cycle
• Assist in statistical reporting of metric and operational performance data
• Partake in asset management, pricing research, and procurement for online hardware and software
• Conduct physical inventories of equipment
• Participate in audits to determine the accuracy of inventories and records
• Manage complex or sensitive service orders
• Participate in feasibility studies, costing, and proposal preparations
• Provide training and assistance on new technology, telecom applications, systems, features, and communication charges
• Provide customer assistance with routine inquiries and problems such as software, hardware, and network operations
• Log and track inquiries and compile customer service statistics
• Administer policies and procedures
• Assume operational assignments where needed.
• Process order for Online Change/Add/Move requests.
• Provide billing issue resolution and adjustments.
• Bachelor's degree in Business Administration, Finance, Computer Science, or related field
• 0-2 years of experience required
• Knowledge of MS Office Suite (Word, Excel, PowerPoint, Access, Project)
• Knowledge and understanding of corporate/unit policies and procedures
• Strong organization, planning and data management skills
• Demonstrated problem solving, critical thinking, and strong analytical abilities where problems are complex
• Strong written and verbal communication skills
• Strong interpersonal styles and communication methods to work effectively with business partners
• Ability to work independently and collaborate cross-functionally
• Ability to handle multiple projects simultaneously
• Ability to prioritize assignments/projects and multi-task within restricted time constraints
• Demonstrated capability of working in complex, global environments with global project teams