Branch Operations Lead

Assistant Branch Manager

Being the next generation Assistant Branch Manager at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch and high-tech relationship banking experience across all customer touchpoints.

As an Assistant Branch Manager, you will play a key role in:

• Supporting the Branch Manager in leading the branch team to achieve sales, service and operational excellence
• Creating a customer-centric culture in the branch to meet and exceed customer expectations
• Building and expanding commercial and retail sales relationships along with being accountable for branch sales results
• Bringing out the best in in the branch employees by providing training, coaching and motivation.

This role is meant for someone with a strong passion for growing a long-term career in financial services, delivering exceptional service to customers, and building a strong team of next generation bankers.

We will help you grow your career at East West Bank by providing you with ongoing training to expand your business knowledge, grow your digital acumen, and build long-lasting relationships with our customers.

Responsibilities include:

• Achieving operational excellence by ensuring all staff members comply with bank policies, procedures, and regulations
• Achieving quarterly and annual team/branch sales goals
• Ensuring branch achieves highest level of efficiency by overseeing daily branch operational activities and staff performance
• Enhancing customer satisfaction by consistent engagement with customers
• Ensuring day-to-day activities comply with standards by observing and coaching teammates in customer service, operational procedures, transaction accuracy and client engagement
• Performing Branch Manager's supervisory tasks during his/her absence. Building exceptional teamwork by appraising performance, addressing issues, and resolving complaints
• Taking on the role of interviewing, hiring, and training new employees, planning, disciplining and assigning/directing work
• Motivating, coaching, and providing guidance to employees to achieve sales and service goals
• Expert in using digital resources and technologies to optimize clients' digital banking experience
• Informing and educating clients on how to conduct simple transactions through convenient banking options (such as online banking, mobile banking and ATMs) that benefit them
• May perform other duties as assigned

Qualifications include:

• Bachelor's degree or equivalent preferred
• 4+ years of demonstrated experience building, leading, managing and coaching a team
• Strong financial acumen and communication skills
• Has been successful working in a client-focused and results-driven environment
• Strong knowledge of banking regulations and branch operations
• Sales and service skills including prospecting and networking
• Strong problem-solving and decision-making skills
• Manage complex tasks and prioritize, delegate, and execute in a fast-paced environment
• Has the ability to learn and adapt to new information and technology platforms
• Strong desire and capability to influence, educate and connect team, partners, and customers to technology
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

East West Bank is an equal opportunity employer. Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Compensation: The base pay range for this position is USD $71,000.00/Yr. - USD $78,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.