Senior Technical Support Specialist

Who We Are

Reliant Holdings is the largest privately held CO2 related family of companies in North America. With over 30 years experience in the capture, purification and production of CO2 for use in a wide range of industries.

How Your Day Flows

Your day is spent onsite in Pampa, Texas, starting with a quick review of service trends and open items so priorities are clear. You coordinate with teammates and other departments to keep work moving, balancing planned project touchpoints with unexpected walk-ups. Between check-ins, you update knowledge articles and refine support workflows based on what you're seeing in the field. You'll also carve out time to share practical tips with users and keep asset records current, finishing the day with a clean handoff and clear notes for what's next.

Role Summary

As Lead Technical Support Specialist, you will direct day-to-day support execution while serving as the escalation point for complex end-user issues. This role exists to keep onsite technology dependable, reduce downtime, and strengthen service consistency across the organization.

Key responsibilities include supervising and supporting technical support specialists; monitoring queue health and escalating as needed; documenting incidents, root causes, and resolutions in the ticketing system; delivering advanced troubleshooting for hardware, software, enterprise applications, connectivity, remote access, email, and printing; partnering on IT projects and system implementations; and driving continuous improvement through process updates, documentation, and user training.

Required knowledge and skills:
- Proven ability to lead, coach, and develop support staff
- Strong troubleshooting and customer-focused communication
- Discipline in ticketing, documentation, and service monitoring

As part of our commitment to quality and excellence, Reliant Holdings will continue to maintain a safe, healthy environment for you by requiring all applicants to submit to a criminal history check and those tentatively selected for a position to submit to screening for alcohol and illegal drug use prior to appointment for a job. In addition, applicants may be screened for ability to perform essential functions of some positions.