Director of Applied Intelligence & Business Enablement

BACKGROUND Health-ISAC Inc, a non-profit membership corporation, serves as the Health and Public Health sector information sharing and analysis center. It provides a community for health sector stakeholders to share cybersecurity and physical security threat indicators, best practices, and mitigation strategies. Health- ISAC’s mission is to enable and preserve public trust by advancing the global health sector’s cyber and physical security protection and resilience. Mission To empower trusted relationships in the global Health Sector to prevent, detect, and respond to cybersecurity and physical security events so that Members can focus on improving health and saving lives. Purpose Health-ISAC (Health Information Sharing and Analysis Center) plays an essential role providing situational awareness around cyber and physical security threats to the Health Sector so that companies can detect, mitigate, and respond to ensure operational resilience. Health-ISAC, a non-profit and private sector organization, connects thousands of health security professionals around the world to share peer insights, real-time threat alerts, and best practices in a trusted, collaborative environment. POSITION SUMMARY Health-ISAC is seeking a Director of Applied Intelligence & Business Enablement to act as a key technical business partner, architect, and operational backup for core IT operations. This leader will partner with internal teams to modernize core operational workflows and elevate the Member Services Platforms, leveraging applied AI capabilities and intelligent assistants to streamline routine tasks and support staff across all departments. Additionally, this role provides critical operational redundancy and technical escalation, serving as a primary backup for IT and security analyst operations. ESSENTIAL RESPONSIBILITIES Strategic Intelligence & Enterprise Optimization • Serve as the technical architect and business partner responsible for modernizing member and internal systems capabilities, introducing interactive, conversational knowledge-retrieval mechanisms across platforms. • Audit and convert manual workflows into automated, resilient solutions across Member Engagement, Events, Development, and Finance & Operations. • Establish a centralized intake, evaluation, and prioritization process for internal automation and technology requests across departments, ensuring alignment with organizational strategy, technical feasibility, and data security standards. • Connect external services, data enrichment pipelines, and the front-end membership portal. • Establish governance frameworks for secure data processing, automated systems development, and technology usage compliance. IT Infrastructure, Operations & Security Backup • Act as the designated secondary lead/escalation point for the IT Analyst during high-volume operational cycles, planned leave, or unplanned absences. • Maintain and support essential IT infrastructure, including servers, firewalls, routers, switches, network segments, and endpoint hardware. • Support security incident response and threat monitoring across traditional IT infrastructure and specialized, automated intelligence platforms. • Support and maintain enterprise security tooling (e.g., EDR/Crowdstrike, Okta, Qualys). • Assist with high-tier end-user support requests and serve as an escalation point for Service Desk software resolution. • Collaborate on continuously updating disaster recovery, incident response, and continuity plans. QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES • Demonstrated experience designing and deploying Generative AI models, agentic workflows, large language models (LLMs), automated data pipelines, and robust AI governance frameworks. • 5–7 years of progressive experience in IT infrastructure, enterprise architecture, and cybersecurity operations. • Working knowledge of Windows and macOS ecosystems, Active Directory/Okta identity management, network security, and backup/recovery procedures. • Familiarity with endpoint detection and response (EDR, specifically Crowdstrike preferred), vulnerability management (Qualys preferred), and threat monitoring. • Proven capability as an internal business partner able to translate cross-functional business needs into practical technical solutions. • Bachelor’s degree (or equivalent experience) in Information Technology, Computer Science, or a related field. Reports to: VP of IT FLSA Status: Exempt Pay Grade: 17 Location: Remote Travel: The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Health-ISAC is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Health-ISAC