Guest Services Agent

Description

Join Our Team as a Guest Services Agent !

We're seeking a dynamic, hard-working team member to join our Guest Services Team. The primary function of the Guest Services Agent is to book guest reservations, assist with guest relations, provide customer service, and ensure that guests receive exceptional experience by exercising sound judgment, adaptability, and consistent application of company policies

Job Responsibilities:

• Make reservations for vacation rentals via phone and email; confirm online bookings with guests and be familiar with all properties on client's website.
• Process a cancellation, alter a reservation and be familiar with company policies.
• Provide information regarding vacation rental homes and availability to current and prospective guests over the phone, via email, and in person
• Guest relations; assist guests with questions, special requests and issues before, during and after their stays ensuring a positive experience through great customer service. Use empathy on issues and complains and managers support as necessary.
• Coordinate assignments with third-party service providers (maintenance, housekeeping, and others) from ordering and tracking through completion
• Monitor recurring maintenance and minor repairs and coordinate completion of approved maintenance for homes
• Efficiently and accurately enter data into a variety of systems and electronic databases. Maintain the integrity of accounts by entering information with accuracy into the system.
• Collect funds for rent, tax, fees, etc. from customers
• Perform other job duties including, but not limited to occasional errands, other property management functions or special projects as requested by supervisor
• Manage and confirm reservations coming from multiple channels, including Online Travel Agencies (OTAs) such as Airbnb and Vrbo; ensure correct rates, availability and guest information are entered into internal systems
• Other duties as assigned

Requirements

Qualifications:

• High School Diploma or GED. Associates degree preferred.
• 2 years experience in Hotels, Vacation Rentals, Sales or Customer Service experience preferred
• 2 years sales and/or reservations teams experience preferred
• Availability to work evenings, weekends, and holidays in the office as needed
• Reliable transportation to and from work.
• Experience in rental management or hospitality services is preferred.
• Proficiency in Microsoft 365 tools.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities.

Qualities of an Ideal Candidate:

• Strong organizational skills
• Attention to detail
• Dependable
• Honest
• Ethical
• Ability to prioritize and manage multiple tasks
• Great attitude and people skills
• Strong oral and written communication skills
• Self-motivated
• Works well individually and with a team
• Fast learner
• Flexible schedule

As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application. See the link below: